The Shuttle Driver is responsible for transporting guests to and from the hotel to local area attractions as well as assisting the guest with recommendations for restaurants and tourist activities. The Shuttle Driver is also expected to support with front desk operations. Shuttle Driver must have strong analytical and navigation skills with the ability to coordinate multiple pick-ups and drop-offs on a schedule under continuously changing circumstances. Drive the vehicle according to scheduled vehicle runs and/or as needed for guests and accommodate guests during their stay in an attentive courteous and efficient manner.

• Approach all encounters with guests and employees in a friendly, service-oriented manner.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).
• Comply at all times with Mid-Continent Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Greet guests’ in a pleasant manner.
• Load and unload luggage carts.
• Load and unload van with luggage.
• Escort guests to rooms upon request.
• Check/store luggage for arrivals and departures using luggage tags.
• Open and close cab doors for arriving and departing guests.
• Deliver messages to meeting rooms.
• Maintain current listing of local and area attractions, special events, and activities.
• Maintain list of local transportation guides, churches, sport arenas, etc.
• Provide information, maps, and directions as required.
• Ensure lobby reader board is correct.
• Maintain cleanliness of motor entrance, front door and lobby area.
• Deliver flowers, packages and messages to guest rooms.
• Complete room changes.
• Perimeter check on hotel and lot
• Maintain cleanliness of van interior and exterior.
• Drive vehicle as per scheduled runs.
• Maintain compliance with all company policies and procedures.
• Perform related duties as assigned by supervisor.

Activities:

• Must have a valid driver’s license for the applicable state.
• Minimum of one year driving experience.
• Must have a clean driving record
• For insurance, applicant must meet age requirement
• Must have an acceptable MVR (Motor Vehicle Driving Record).

Skills Needed:

• Heavy work – exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of forces constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must maintain composure and objectivity under pressure.