• Build and maintain solid customer relationships by providing superior customer support via email and telephone.
• Respond to customer questions and concerns with speed and professionalism.
• Perform prompt data entry and requests needed paperwork for loads.
• Trace and monitor loads/ shipments and communicate any issues to Operations and customer.
• Set delivery/pickup appointments with customer and dispatch software.
• Communicate freight needs to planner.
• Responsible for all customer service-based reports.

• Communicate with the customers regarding scheduling appointments and problems that arise with pick up or deliver of loads: Ensure the customer is satisfied.
• Enter customer loads into system; maintain updates communicated by driver managers.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Take the extra mile to engage customers.
• Communicate with driver managers on load requirement.

• High School/Diploma or Associate Degree
• Experience (minimum 2 years exp) of Customer Service-related experience:
• Logistics and Warehousing experience a plus

• Proven customer support experience or experience as a client service representative
• Strong phone contact handling skills and active listening
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively.

• Work is performed while standing, sitting and/or walking.
• Requires the ability to communicate effectively using speech, vision, and hearing. Requires the use of hands for simple grasping and fine manipulations. Requires the ability to lift, carry, push, or pull medium weights, up to 10 pounds.
• Requires activities involving being around moving machinery, exposure to marked changes in temperature and humidity, and exposure to dust.

• CSR transload
• Work within Mysalson ( internal software we would need to teach)
• understand transload
• CSR store
• bareware
• PCS
• Able to communicate with customers.

• Weekly pay
• Full Benefits: Dental, Health and Vision
• Vacation pay
• Paid sick days
• Holiday pay
• 401K Plan

We are a family owned and operated logistics company since 1960 and proudly serve some of the country’s largest retailers and consumer brands. Our work hard, play hard approach is perfect for people who want to do important work and aren’t afraid of a challenge.We offer logistics jobs – for truck drivers, analysts, IT professionals, engineers, salespeople and clerks – up and down the East Coast. Our strategically located Headquarters in Newark offers many New Jersey logistics jobs and career opportunities. We place a heavy focus on investment - in our equipment, our infrastructure, and our people. We are always willing to do what it takes to be successful, and to help our team members achieve their goals.At the heart of our culture is an “open door” policy, where we encourage our people to express and exchange their ideas with all employees at all levels of the organization – including the executive leadership team. Through a fostered trust in one another’s skills and abilities, our employees work together to reach company goals and objectives.Learn more about us by visiting: www.salson.com