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POSITION OVERVIEW: This is an onsite position involves overseeing customer relationships, delivery processes, and addressing customer support requirements. Serving as the main point of contact at the plant for customers, this position is dedicated to upholding the utmost customer success and service standards. It is essential for this role to guarantee that Nelson Global sustains the highest levels of customer satisfaction, safeguarding the interests of all operations and overarching business goals. The incumbent will play a pivotal role in key decisions related to the daily management of orders for assigned customer accounts.
.JOB RESPONSIBILITIES:
· Provide first class customer service to our internal and external customers.
· Develop professional working relationships with external and internal customers.
· Handle all customer inquiries regarding order status or complaint resolution.
· Receive/review customer forecasts/orders.
· Manage order activities within customer-assigned portals if applicable.
· Assist account managers with activities related to SKU management.
· Ensure that issues are resolved both promptly and thoroughly by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment. Conduct additional follow-up to ensure issue resolution
· Partner with operations to resolve any reported quality or on-time delivery issues.
· Review incoming Purchase Orders for accuracy of pricing, lead time, terms, sold-to, ship-to, customer part number, etc.
· Negotiate requested order changes with operations and the customer. (Shipping location, quantity, due date)
· Approve or reject expedited freight charges using internal approval process and lead customer communication/negotiation.
· Reconcile any invoice deductions and resolve pricing issues with the accounting department.
· Other duties as assigned.
Job Type: Full-time
Pay: $20.00 - $24.00 per hour
Expected hours: 40 per week
Benefits:
Experience level:
Shift:
Weekly day range:
Work setting:
Work Location: In person
Full Time
$36k-45k (estimate)
05/09/2024
09/04/2024
nelsonglobalproducts.com
Stoughton, WI
500 - 1,000
The job skills required for Customer Service Representative include Customer Service, Customer Satisfaction, Customer Relationship, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.