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Summary
Provides technical support to customers, field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. Provides first-line product support to customer callers to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. Will be involved in customer installation and training. Provides support to customer/users where the product is highly technical or sophisticated in nature. As with many applications products where the user is nontechnical, this position would generally interact with engineering support when the customer's problem cannot be resolved directly.
Job Description
- Required to take on-call shifts outside of normal work hours covering our customer support hotline responding to customer calls requiring timely resolution of technical issues. Compensation is offered for these efforts.
- Experience with digital X-ray detector panels is required / highly desirable. This could be experience using digital detectors for RT based NDT inspection work for asset integrity, or experience building and testing X-ray detectors in a production environment.
Experience Level with Business Tools

• Familiar with business tools such as: E-mail, Microsoft Word, Excel, and PowerPoint.
• Experience with SAP or equivalent ERP product and productivity software desired.
• Ability to effectively communicate with customers via phone, email, and text.

Typical Education and Experience

• High School Degree or equivalent
• 0 - 1 year of experience
• ASTM Level I, II, or III certification for RT inspection desired
• Associates or higher level electronics training and certification or equivalent experience is desired.

Ability to Travel

• Travel up to 25% may be required. Most customer interaction will be remote, but occasional and sometimes impromptu travel could be required to provide excellent service to customers.

Employee must be able to meet the following requirements with or without an accommodation.

• Medium to light work that will occasionally (1-33%) require employee to lift/move up to 80 lbs.
• Lifting, carrying, pushing, pulling, or moving heavy equipment and/or supplies occasionally 1-33%.
• Reaching above and below the shoulder frequently 34-66%.
• Above-average agility and dexterity with the ability to hold, grasp and manipulate small parts and use hand and power tools frequently 34-66%.
• Wear personal protective equipment (PPE) and handle physical exertion, such as long periods of standing, walking, bending, crouching, stretching, reaching, repetitive motion, or similar activities.
• Work environments includes: exposure to electrical current, proximity to moving mechanical parts, exposure to X-ray producing equipment or isotopes.
• On site job at our Houston, Texas facility. Valid driver's license required.

Time Type:
Full time
Job Type:
Regular
Work Shift:
N/A
Pay Rate Type:
Hourly
As Varex Imaging continues to support and partner with its customers that are U.S. government contractors, Varex Imaging is covered by Executive Order 14042. This Executive Order ensures workplace safety protocols, which require that contractors who do business with the U.S. government be fully vaccinated. That's why offers of employment at certain locations are contingent on the candidate showing documentary evidence of being fully vaccinated against COVID-19 (currently one dose of the Johnson & Johnson vaccine or two doses of the Pfizer or Moderna vaccine) to pass the pre-employment requirements. Candidates may request a medical or religious exemption, which must be approved prior to their start date.
Benefits and Perks
Varex Imaging provides competitive pay and benefits to support the financial, physical, and emotional well-being of the people who make our company successful.

• Medical Insurance
• Dental/Vision
• 10 Paid Holidays
• PTO
• Employee Stock Purchase Plan
• 401K match
• Paid Parental Leave
• Short & Long-Term Disability and Life Insurance
• Competitive Pay
• Flexible Schedules
• Friendly Work Environment
• Tuition Reimbursement
• Employee Referral Program
• Career Advancement Opportunities
• Employee Discounts

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.