Additional Qualifications and Skills

• Proficient in cloud technologies (e.g., AWS, Azure, GCP), VMware virtualization, and Windows Server operating systems.
• Familiarity with automation tools such as PowerShell, Python, or Ansible.
• Relevant certifications like, VMware Certified Professional (VCP), or Microsoft Certified: Windows Server are a plus.
• Strong analytical, problem-solving, and communication skills.
• Ability to work collaboratively in a team and adapt to evolving technologies and priorities.
• Excellent interpersonal skills, including the ability to build and cultivate strong relationships and work effectively with diverse groups
• Demonstrated "can do" work ethic coupled with effective time management

Additional Information
The health of our workforce is a priority for Harvard University. With that in mind, we strongly encourage all employees to be up-to-date on CDC-recommended vaccines.
Please note that we are currently conducting a majority of interviews and onboarding remotely and virtually. We appreciate your understanding.
The Harvard Medical School is not able to provide visa sponsorship for this position.
Not ready to apply? Join our talent community to keep in touch and learn about future opportunities! (https://www.gem.com ?formID=16341e35-cbc6-4904-88a3-09b35763307e)
EEO Statement
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.
Certificates and Licenses

• Completion of Harvard IT Academy specified foundational courses (or external equivalent) preferred

Working Conditions

• Occasionally required to work outside of normal business hours, and may be called during off hours

Position Description
As an Enterprise Services Infrastructure Engineer, your role involves active contribution to the team, supporting, implementing, and optimizing critical IT infrastructure. You'll engage in hands-on work with cloud platforms, manage virtualization infrastructure, and oversee Windows Server environments. This role includes operational support, collaborating with cross-functional teams to implement projects that support scalable system designs, solutions, and policies, troubleshoot and resolve complex issues, and administer various software systems within the portfolio.
Core Duties and Responsibilities:

• Implement and manage enterprise cloud infrastructure, optimizing performance, cost, and scalability, ensuring compliance with security measures, and automating tasks for efficient management.
• Oversee daily operations of the VMware virtualization infrastructure, managing ESXi hosts, vCenter, and related components, with in-depth knowledge of VMware ESX fundamentals.
• Configure virtual machines, templates, clusters, and storage within the VMware environment, including the design and implementation of virtual desktop infrastructure or AVD.
• Install, configure, and manage Windows Server operating systems, handling updates, patches, and security configurations. Design and administer critical Windows Server services such as Active Directory and Group Policy, while monitoring and optimizing system performance to ensure reliability and efficiency.
• Collaborate with cross-functional teams to seamlessly integrate cloud, VMware, and Windows Server technologies working closely with engineers, administrators, and developers to troubleshoot and optimize system performance, providing technical expertise and guidance for successful system integration and collaboration.
• Develop and maintain relevant documentation for enterprise infrastructure utilizing the ServiceNow platform to assist with daily operations and requests
• Ensure continuous operational uptime and optimal performance by actively collaborating with teams, troubleshooting issues, and improving service effectiveness.
• Participate in off hours on-call schedule
• Other duties as assigned.

Commitment to Equity, Diversity, Inclusion, and Belonging
We are committed to cultivating an inclusive workplace culture of faculty, staff, and students with diverse backgrounds, styles, abilities, and motivations. We appreciate and leverage the capabilities, insights, and ideas of all individuals. Harvard Medical School Mission and Community Values
https://hms.harvard.edu/about-hms/campus-culture/mission-community-values-diversity-statement
Benefits
We invite you to visit Harvard's Total Rewards website (https://hr.harvard.edu/totalrewards) to learn more about our outstanding benefits package, which may include:

• Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
• Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
• Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
• Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
• Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
• Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
• Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
• Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
• Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.

Work Format Details
This position is based in Boston and some in-person on-campus work will be required, and flexible/remote work is an option. Any remote work must be performed in a state in which Harvard is registered to do business (CA*, CT, GA, IL, MA, MD, ME, NH, NJ, NY, RI, VA, VT, and WA). Individual flexible and remote work options for this role will be discussed during the interview process. *Note: Harvard employees working in California must be exempt.