Innovative Staff Solutions is growing, and we are seeking a qualified Team Lead in Mexico, Missouri.This is a production team lead position.Ideal candidates will have impeccable customer service and communication skills, a positive attitude, and thrive in a fast-paced, people-centric environment. ISS believes in cultivating the skills of our team and offers growth potential to those desiring to advance their careers.

Accountability:

The Team Lead would act as a liaison between ISS employees, key contacts at the client location and Innovative Staff Solutions. Team Leads are responsible for the following:

• Assisting with employee assignments and scheduling accordance with production needs
• Building relationships with key contacts and production supervisors, ISS Flex employees, other shift leads, and Innovative Staff Solutions
• Mediating conflict resolution
• Documenting and effectively communicating shift information with ISS Branch location.
• Participating in training of flex employees
• Counseling employees on attendance
• Performing random drug screens

Job Duties and Responsibilities:

• Ability to effectively communicate with all levels of staff/employees at the site
• Ability to take directions from the client’s Supervisors and communicate to ISS Employees
• Monitor attendance of ISS flex employees
• Communicate schedule changes, missing employees and subsequent disciplinary action needs to the ISS Branch location
• Promote a positive, collaborative work environment
• Maintain a safe and clean work environment through completion of production floor and safety walks.
• Counsel, coach, and mentor employees
• Keep shift notes in Team Lead Wrap up Email.
• i.e., Attendance record, shift recap, employee management, or any information that the ISS Branch location should be made aware of
• Ability to learn and perform all production positions and able to train the same.
• Any other duties as assigned by Management

Initiative:

Pro-active attempts to influence events to achieve goals: self-starting rather than passive acceptance. Go beyond the norm and act beyond specific, explicit job responsibilities. Initiative will originate action rather than response only to the action of others.

• Make suggestions to solve problems and improve production without being asked.
• Make self-development efforts.

Planning and Organizing:

Establish a course of action to accomplish specific goals. Plan proper assignments of personnel and appropriate allocation of resources. Establish goals, time management and priorities.

• Schedule own time based on priorities. Allocate proper amounts of time to activities.
• Adjust work assignments of schedules for self or others to meet changing work priorities.

Customer Service Orientation:

Listen to and understand the client, anticipating client needs, giving high priority to customer satisfaction. Listen to the clients’ difficulties and requests with empathy and a willingness to make an extra effort to help the client. Anticipate the clients’ needs and respond quickly, accurately, and pleasantly.

• Interpret verbal and non-verbal behavior to develop an accurate perception or our client’s feelings, needs, values and opinions.
• Communicate with clients as well as field and office personnel in a warm and helpful manner while simultaneously building credibility and rapport.
• Provide timely and thorough service to clients
• Retain flexible schedules to service clients’ request and/or handle complaints.

Judgment:

Develop alternative courses of action and make decisions which are based on logical assumptions, and which reflect information. Use the information available to develop alternative possibilities, understand the pros and cons of each alternative and choose the most appropriate course of action.

• Maintain a mature problem-solving attitude under stressful circumstances.
• Make decisions to resolve client complaints.
• Inform senior management of the status of important work or emergencies.

Work Standards:Set high goals or standards or performance for self, staff members, others, and business unit.

• Make sure work is completed in an accurate and timely fashion.
• Make sure work meets quality standards.
• Show pride in your work.
• Set example of high-quality work for staff members or peers.

REQUIREMENTS:

• One recommendation letter from supervisor or current Team Lead, if current ISS flex employee
• No counseling’s or warnings for behavior, insubordination, conduct, or policy violations within past year
• Great prior attendance along with being punctual to each shift
• Supervisory experience
• History of success evidenced by increased responsibilities and/or promotions.
• Strong communication and problem-solving abilities.
• Good math, measuring, reading, and general organizational skills
• Working knowledge of computer systems and data entry skills
• Excellent verbal and written communications skills
• Ability to work flexible/extended hours when necessary.
• Ability to work effectively in a team environment.
• Valid driver’s license
• Reliable transportation