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Ready to shape the future of science and global health? ATCC, a pioneer in biomaterials manufacturing, is seeking a Customer Service Representative for a hybrid role based in Manassas, VA, working 8:30 am - 5:00 pm each day: 4 days from home and 1 day in the office (Wed).
Join our team as a Customer Service Representative where you'll be responsible for building sustainable relationships with customers to achieve satisfaction. They manage incoming calls and emails to identify customer needs and achieve satisfaction. You will be resonsible for identifying trends in customer complaints to be shared with Senior Management.focus on building strong customer relationships, managing inquiries, and identifying trends in customer feedback. Your role will involve handling incoming calls and emails, ensuring customer satisfaction, and providing valuable insights to enhance our service quality.
#LI-Hybrid
Responsibilities:Education and Experience:
We Invest in You
Join ATCC, where we fuel your success, well-being, and development. ?We're a mission focused non-profit Equal Opportunity Employer, championing diversity and inclusivity. When you work at ATCC, you become a part of that mission, one weve committed to for almost 100 years.?Shape the future of science with us.
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ATCC is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Full Time
$53k-69k (estimate)
05/03/2024
05/16/2024
atcc.org
LAWRENCEVILLE, GA
200 - 500
1925
Private
LORI CAMPBELL
$50M - $200M
Scientific Services
ATCC is a nonprofit repository of cell lines, offering technical services and educational programs to private industry, government and academic sector
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.