SUMMARY/POSITION OVERVIEW

This job contributes to the success of the CrossRidge Café by ensuring service and Cafe standards are met. This is accomplished by providing customers with prompt service, quality beverages and products. CrossRidge Café customers should experience a friendly, upbeat and clean atmosphere.

PRIMARY DUTIES & RESPONSIBILITIES

1. Develops enthusiastically satisfied customers all of the time

• Welcomes and connects with every customer
• Discover customer needs and appropriately suggests product with every customer to enhance service
• Responds to customer needs while demonstrating a Christ-like attitude

2. Provides quality beverages and food consistently for all customers

• Prepares Café beverages according to standards
• Prepares and serves foods, such as muffins, bagels, soups, sandwiches, etc.
• Follows health, safety and sanitation guidelines for all product

3. Maintains Quality Café operations

• Follows Café policy and procedures for operational flow at each station.
• Follows standards for merchandising, stocking, rotating and storing products
• Clean kitchen, service and seating areas, sanitize work area, utensils and equipment
• Presents oneself professionally

4. Contributes to Café profitability

• Follows cash handling procedures and cash register policies
• Follows inventory stocking and recording guidelines
• Contributes to Café goals for increasing sales and improving profits

5. Takes responsibility to learn all aspects of the barista position

• Ensure exceptional Café experiences for customers through exceptional service

JOB REQUIREMENTS

• Follower of Christ demonstrating a Christ-like attitude
• Previous Café experience preferred but not mandatory
• Knowledge of customer service techniques
• Enthusiastic, self-motivated and customer service driven
• Ability to work flexible schedules, if needed
• Must be able to demonstrate effective interpersonal, written and verbal communication skills
• Must be a team player and exhibit the ability to work in a team environment that crosses internal and external organizational boundaries.
• Ability to lift and pull-down boxes weighing up to 25 pounds.
• Ability to respond well to change.

EDUCATION

• High School graduate

COMPUTER SKILLS

• Preferred: Basic knowledge of Microsoft Word, Excel, and Outlook.
• Preferred: Background using touch screen POS systems but not mandatory