SUMMARY:

This position is an important role to the success of The Funplex and will be actively involved in the daily sales, events and group outings within the facility. This position is responsible for developing and managing incoming sales call and parties, while coordinating with a team of hosts to ensure each event exceeds the expectations of our clients and their guests.

Duties and Responsibilities:

• Coordinate and execute all parties
• Manage all contracts, secure deposits and finalize client payments according to policies
• Book Birthday Parties
• Manage inbound Birthday Parties
• Aggressively solicit and generate new party
• Work with party hosts to ensure guests’ satisfaction
• Greet and assist guests in the party rooms
• Handle the process of orders with accuracy and timeliness
• Store and sort financial and non-financial data in electronic form and present reports
• Respond to complaints from guests
• Coordinating the sales team by managing schedules, filing important documents and communicating relevant information to the team
• Inform clients of unforeseen delays or problems
• Monitor Hosts progress, identify shortcomings and propose improvements
• Report problems with guests, or facility operation
• Other duties as assigned by management or needed by the business
• Perform his or her job in a friendly, courteous manner at all times

Knowledge, Skills and Abilities:

• Leadership – Ability to lead people and maintain a visible leadership role in appropriate credibility throughout the organization, management and employees.
• Communication – Highly developed interpersonal, verbal and written communication skills, including presentation skills; ability to communicate clearly, concisely and persuasively.
• Decisiveness – Ability to handle detailed and complex problems and make timely decisions.
• Focus – Ability to set and meet strategic objectives, plans and time schedules; ability to effectively establish and organize competing priorities; maintain a steadfast commitment to detail.
• Self-Motivation/Initiative – Demonstrates ability to take initiative and executes to accomplish strategic objectives.
• Flexibility – Ability to handle multiple priorities simultaneously and maintain a flexible work schedule to meet various demands for multiple concurrent projects; willingness to work nights, weekends, and holidays.

The Party Coordinator must be fluent in all aspects of operations with knowledge of attractions, sales material, packaging and hours of operations. This position must possess excellent communication skills, as well as managing all assigned hosts

• Reports to : Director of Sales
• Supervises: Birthday Party Hosts

Equal Opportunity Employment

The Funplex is committed to a policy of equal opportunity of race, color, sex, religion, national origin, age, disability, pregnancy, sexual orientation, or any other basis protected by law. We are committed to administering our personal actions in accordance with applicable laws. This policy applies to all employment decisions including hiring, promotion, discipline, discharge, or other employment decisions.