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H3 Manufacturing Group, LLC is Hiring a Customer Experience Manager Near Villa Grove, IL
* * * Direct Hires ONLY. No Recruiters. No Phone Calls * * *
* Develop and execute strategic plans to achieve sales targets.
Serve as a high-level contact for customer account(s) while working directly in many cases with key customer relationships in conjunction with executive management.
Build and maintain long-lasting relationships with customers while partnering with them to better understand their business objectives and potential future needs.
Oversee development of new business with existing customer(s) and/or identify areas of improvement, to grow the account organically.
Collaborate to achieve excellent customer solutions, sales and margin goals, and OTD.
Coordinate with production on schedules, delivery commitments, and improved OTD.
Ensure complete and accurate processing and expediting of job orders.
Review quotes including price, availability, delivery time, and other information as needed.
Verify post-order activities: delivery updates, quality issues, return authorizations, are processed accordingly.
Rectify product/service challenges by clarifying customer concern, identifying root cause, providing solution, expediting corrective action, and following up, to ensure satisfactory resolution.
Compile and maintain accurate actionable sales reporting on customer account statuses.
Ensure timely/responsive communications, approachable service/solution attitude, order accuracy, backlog review in ERP.
Monitor inventory requirements against customer order demand, maintaining forecasting and budgeting analysis.
Qualifications:
- Proven experience in a customer service management role
- Strong leadership and supervisory skills
- Excellent communication skills i, both written and verbal
- Ability to analyze data and make data-driven decisions
- Proficient in project management principles
- Ability to effectively communicate with customers and resolve issues in a timely manner
This is an exciting opportunity for a highly motivated individual who is passionate about delivering exceptional results. If you have the skills and qualifications required for this position, we would love to hear from you. Apply now to join our dynamic team!
* * * Direct Hires ONLY. No Recruiters. No Phone Calls * * *
Job Summary
Full Time
$81k-111k (estimate)
04/27/2024
05/10/2024
h3mfggroup.com
Champaign, IL
<25
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The following is the career advancement route for Customer Experience Manager positions, which can be used as a reference in future career path planning. As a Customer Experience Manager, it can be promoted into senior positions as a Customer Experience Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Experience Manager. You can explore the career advancement for a Customer Experience Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Experience Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Experience Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Experience Manager job description and responsibilities
Begins with understanding each customer and their specific need.
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Collecting customers’ feedback keeps the CEM on the right track to designing the perfect customer experience.
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They supervise the customer experience and service teams, direct and monitor their activities and train their members.
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They're also responsible for leading both the customer service and the customer experience teams.
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Businesses need to acknowledge customer feelings, which can be done through active listening, making statements and asking questions related to what the customer has said.
02/11/2022: Roanoke, VA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Experience Manager jobs
They work alongside upper management to promote retention of customers and overall positive experience with the brand.
12/23/2021: Idaho Falls, ID
Customer experience managers are also responsible for overseeing the hiring and training of customer experience personnel to ensure an effective workforce.
01/20/2022: Passaic, NJ
Measure and analyse customer feedback.
02/11/2022: Bradenton, FL
Build and maintain strong, long-lasting customer relationships as the result of being a trusted advisor.
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Operate with understanding, utilize active listening, patience, empathy, and kindness to customers and Team Members alike.
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Step 3: View the best colleges and universities for Customer Experience Manager.
