Job Description

The Customer Experience Manager is responsible for supporting Aramark’s clients with product innovation, merchandising and promotions. This role serves as a liaison between Aramark’s Marketing team and client’s account locations, ensuring that client and consumers’ needs are met, while adhering to Aramark standards. This role will also focus on proactive innovation & customer satisfaction within the client account, using insights to drive promotions & progress.

Job Responsibilities

• Conducts Marketing Research and Data collection: Focus groups, surveying, campus mapping, trend development/research, competitive pricing analysis 
• Strategic Planning, Innovation and Creativity: Develop Marketing Plans; new strategies and tactics for promoting existing or new locations to enhance sales and customer satisfaction 
• Sales Support: Support Business Development with Request For Proposal (RFP) responses, sales presentations and Client Business Reviews (CBRs) associated with the client account or district in which the client account resides
• Marketing: Coordinate special events, promotions, marketing collateral, media interaction, public relations, website updates, social media marketing 
• Build Relationships with clients, organization department heads and subgroups/ community groups 
• Merchandising: ownership of the merchandising of all retail and promotional items within the café space, with a goal of increasing sales and driving more foot traffic within an area.
• Client relationship: this will role connect with clients on a regular basis to present new ideas and plans for delivery on client-driven goals.
• Looks for opportunities to implement new innovations, technology solutions, products and services which support sales growth and client retention.
• Ensures participation in Voice of the Consumer (VOC) and presents results at team meetings and CBRs.

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice. 

Qualifications

• Requires at least 3 years of product, marketing and / or merchandising experience 
• A passion for the Hospitality industry, as well as Food and Beverage services
• Ability to work effectively in a heavily matrixed organization & influence without formal authority
• Requires a bachelor’s degree or equivalent experience in business or marketing 
• A proven ability to increase sales and measure the impact/return on investment on implementation of programs 
• A demonstrated ability to be proactive and assertive in identifying and capturing growth opportunities, as well as thinking creatively and strategically 
• Must have excellent interpersonal skills including presentation, public speaking and client interaction skills 
• Must be able to efficiently utilize social media and MS Office products to accomplish work tasks 
• Valid driver’s license and vehicle 

Travel Requirement: ~10%

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.