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Job Summary
The primary role of the Helpdesk Analyst (HDA) is to answer the helpdesk telephone and provide 1st level technical support (First Call Resolution-FCR) to the MCH End-User Community’s request for assistance in compliance with HIPAA regulations as it related to the helpdesk environment.
Minimum Job Requirements
Essential Duties and Responsibilities
Knowledge/Skills/Abilities
(EOE DFW)
Full Time
$51k-63k (estimate)
04/30/2024
05/19/2024
mchelectric.com
LIVERMORE, CA
100 - 200
Private
JAMES HUMPHREY
$10M - $50M
Specialty Trade in Construction
The following is the career advancement route for Help Desk Analyst II positions, which can be used as a reference in future career path planning. As a Help Desk Analyst II, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Analyst II. You can explore the career advancement for a Help Desk Analyst II below and select your interested title to get hiring information.