Specific job duties ( please be detailed ): Clerical
•Provides clerical assistance to all regional staff.
•Composes routine letters, memoranda, and reports using
knowledge of work area instructions and guidelines for
ppropriate signature.
•Maintains confidentiality of documents, information and case
file information received.
•Sorts, opens, and distributes incoming mail to staff and
ssociates incoming correspondence with files or related
materials needed for reports and meetings.
•Identify needs and follows office procedures to request office
supplies, equipment, repair, and maintenance.
•Establishes and maintains office files, electronic files, and other
information as requested by the supervisor.
•Operates standard office equipment such as computer software
packages, calculators, copiers, and facsimile machines, etc.

Services to Bureau Staff and Customers
•Receives and screens telephone calls, take messages, provides
information to callers about BSBP services.
•Assists with customers' inquiries.
•Keeps informed of office details and seek guidance from
managers or advanced worker to address customer related
concerns.
•Inputs, retrieve, or update, information for electronic case
management files as directed by manager or staff.
•Follow up with customers and vendors as directed by staff or
manager.
•Complete intakes for new customers and send new referral
Updated 3/9/22
packet to the customer
•Schedule appointments for manager and staff as directed
•Create, cancel, and amend service authorization
•Collate authorizations and invoices and forward for payment
pproval
•Run weekly, monthly, quarterly case service reports
Necessary skills & experience needed to perform job duties:
•Stellar communication and customer service skills
•Advanced user of Microsoft office suite
•Intermediate user of Adobe Pro
•Ability to use and troubleshoot office equipment
such as a computer, printer, scanner and fax
•Experience working with individuals with
disabilities, specifically legal blindness and low
vision.
•Ability to file and lift/relocate files weighing up to
10# in office setting.
•Typing up to 55 WPM