SUMMARY :

Responsible for coordinating and supervising the activities of all surveillance employees on assigned shift, in an effort to ensure the protection of life and property.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following :

• Monitors all areas of the property at all times, identifying potential security and / or safety risks and reporting them to the appropriate individual or entity, for proper resolution.
• Ensures the quality of operations in the Surveillance Department on assigned shift.
• Maintains a working knowledge of all rules and regulations of the Gaming Commission and ensures strict adherence to same throughout the property.
• Protects casino assets and gaming integrity, through the consistent, thorough monitoring of all activities on property, particularly on the gaming floor.
• Directs the flow of surveillance reports to the proper individuals within the casino, always maintaining the highest level of confidentiality.
• Advises surveillance employees on assigned shift of duties and responsibilities, and ensures that they are completed in a timely, efficient manner.
• Maintains appropriate staffing levels in the Surveillance Department, by interviewing, selecting, training, scheduling, evaluating, promoting, disciplining and terminating employees, as needed.
• Reviews all daily activity reports and prepares shift reports for management.
• Coordinates, with the Security Department, when surveillance discovers a matter which needs further investigation or attention.
• Facilitates the flow of information throughout the department, by attending regularly scheduled departmental meetings.
• Observes, documents, videotapes and reports any unusual or suspicious activities on property.
• Regularly inspects the premises, identifying potential safety or security hazards, and reporting same to the appropriate individual or entity, for proper resolution.
• Reviews surveillance tapes and reports, providing detailed information to appropriate casino officials and outside agencies, as needed.
• Held accountable for the accuracy and thoroughness of departmental records and reports.
• Makes suggestions and recommendations, as appropriate, with regard to possible changes in the policies and procedures of other departments, with the protection of casino assets in mind.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position.

They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.

Promotes the following within the department and among all employees :

• Creates an atmosphere of fun for all casino guests.
• Encourages mutual respect, dignity and integrity with all employees, by setting positive examples at all times.
• Instills an atmosphere that encourages employees to share ideas, discuss concerns and resolve conflicts.
• Retains employees through involvement in training and development.
• Explains why we do things, in advance of doing them.

SUPERVISORY RESPONSIBILITIES :

Directly supervises the activities of all of the surveillance employees on assigned shift.

QUALIFICATION REQUIREMENTS :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and / or EXPERIENCE :

Bachelor’s degree in criminal justice or related area from a four-year college or university preferred.

SPECIAL QUALIFICATIONS :

Knowledge of and experience with closed circuit television equipment preferred. Minimum of two years in law enforcement, surveillance, or related area required.

Must possess excellent observational and communication skills. Must be able to detect schemes or cheating activity directed toward the casino or its guests.

This position requires a Level 2 Gaming License.

LANGUAGE SKILLS :

Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents.

Ability to write effective reports and memos. Ability to respond to inquiries from employees or guests. Ability to communicate effectively in one-on-one, small group, and large group situations.

MATHEMATICAL SKILLS :

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Ability to compute rate, ratio and percent, and to interpret data from graphs.

REASONING ABILITY :

Ability to apply common sense reasoning to variety of situations.

PHYSICAL DEMANDS :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls.

The employee is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, kneel, crouch or crawl.

Last updated : 2024-05-13