Surveillance Supervisor

Summary Description

The Surveillance Supervisor is responsible for supervising employees and daily tasks within certain shifts of the surveillance department to provide protection of company assets, ensure compliance with regulatory agencies, and adherence to company policy and procedures through communication of investigative results.; and for submitting accurate surveillance reports during assigned shift to the appropriate personnel.

Essential Job Functions/Duties

Practices, supports, and maintains the Mission, Vision and Values of WarHorse Gaming Omaha, LLC. 

Monitors to ensure overall coverage required by gaming regulations.

Ensures all employees are adhering to company policies and procedures.

Conducts, supervises, and prepares reports relating to any incident that is reported.

Advises and implements any and all changes passed down from Surveillance management. 

Assists department management to ensure coaching and counseling and other personnel related matters are being handled appropriately. 

Assists in facilitating team member performance reviews. 

Monitors the day-to-day activities related to the surveillance of gaming, simulcast and cash-handling areas, including the audio-visual taping of count room operations.

Maintains records on department activities and makes appropriate reports during assigned shift to ensure that adequate and accurate information and video of surveillance activities are kept for future access. 

Reviews video to settle patron disputes, locate illegal activity, participate in investigations, or assist other departments. Reports all observed violations of gaming regulations to the Surveillance Shift Manager and Surveillance Manager, in accordance with department standard operating procedures, ensuring compliance and enforcement of all applicable NRGC gaming regulations and internal controls.

Performs player evaluations while furthering knowledge of surveillance operations.

Participates in any court actions relating to gaming violations in order to represent facts obtained by department.

Implements approved policies and procedures.

Responds to surveillance management and regulatory requests.  Responds to requests of all other departments when applicable and necessary.

Audits procedures performed by other employees including count rooms, slots, food and beverage, cage, and security.  Documents findings from these observations.

Captures, tracks, and documents video evidence for risk management, compliance, and criminal activity.

Performs other tasks as assigned

Job Specifications

Must be 21 years or older. 

High school diploma/ GED or equivalent experience required. 

Two (2) years’ experience in the casino surveillance field, with one (1) year of management/supervisory experience in the gaming industry preferred.

Excellent organizational skills and attention to detail.

Strong analytical and problem-solving skills.

Strong supervisory and leadership skills.

Proficient with Microsoft Office Suite or related software.

Ability to perform basic math, English composition skills, and computer functions.

Knowledge of all table games preferred.

Knowledge of slot machine usage and operation preferred.

Knowledge of casino operations and gaming operations required.

Knowledge of and enforcement of all gaming laws and regulations

Core Competencies

Communication 

Analytical and Critical Thinking 

Teamwork Orientation. 

Attention to Detail 

Problem Solving/Analysis 

Risk Assessment 

Threat Assessment 

Trust/Integrity 

Initiative 

Decision Making 

Stress Management/Composure 

Travel Requirements

Travel is not required for this position.

Work Hours

Due to the unpredictable nature of the hospitality/entertainment industry, Team members must be able to work varying-schedules to reflect the business needs of the property.

Certification Requirements

 Is this position responsible for selling, serving, or distributing alcoholic beverages or do they have comp authority? No

Gaming License Required? Ability to secure and maintain NE Gaming License.

Other Certifications? N/A

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Ho-Chunk, Inc. is an equal opportunity employer. All applicants are considered without regard to age, sex, race, national origin, religion, marital status, or physical disability. However, preference may be extended to persons of Native American descent in accordance with applicable laws.