We are offering an exciting opportunity for a Customer Service Representative in San Francisco, California. The role involves managing partner communications, enforcing advertising policies, and providing high-quality escalation support in the telecom industry. This is a contract-based role with a focus on maintaining a safe and positive environment for our partners and customers.Responsibilities:• Manage operational workflows and processes to prevent policy violating partners from spreading harmful content and provide additional support where needed.• Act as the main point of contact for partners regarding policy/enforcement inquiries and lead partner training initiatives.• Use qualitative and quantitative data to identify enforcement gaps and/or pain points within policies, processes, and tooling, and propose changes where needed.• Identify opportunities to increase efficiency within existing workflows and processes and collaborate with the sales team to enhance partner comprehension of policies.• Write and/or update internal and external documentation, including status updates, FAQs, and other communications.• Manage partner communications, triaging and/or investigating escalations, and owning the enforcement review work for product and policy launches before they go live to the general public.• Provide support to more senior specialists with project work.• Leverage communication skills to confidently present learning and findings to various stakeholders.• Utilize data analysis skills to evaluate issues objectively and propose solutions.• Apply training skills to lead partner training initiatives.