Position Summary

The Document Management System Engineer is responsible for executing project, maintenance and

operational tasks related to the firm's document management system environment, iManage Work.

The ideal candidate will have 3-5 years' experience installing, upgrading, supporting, and

maintaining iManage Work 9/10 and related applications including IDOLRAVN, WCS, Mobility,

iManage Control Center, etc. as well as a familiarity with automation using the Rest API and various

scripting languages including PowerShell.

Duties & Responsibilities


Serves as a subject matter expert for the iManage Work DMS environment

Participates in the design, architecture, implementation, and maintenance of multiple

business critical applications that make up iManage Work and associated applications,

including Work Server, IDOLRAVN, WCS, Mobility, ProsperowareLitera Milan and iManage

Control Center

Designs and implements solutions running on various Microsoft platforms including Windows

Server, Microsoft SQL Server, IIS, and Active Directory

Performs advanced troubleshooting on both servers and workstations as it relates to

iManage Work integration and functionality

Provides direct end user support for issues that are escalated from the Help Desk and other

support teams using the firm's service management system

Writes automation as needed to complete assigned operational tasks and project

assignments using scripting languages such as PowerShell or Python

Authors and contributes to the development and maintenance of end user support and

system documentation

Participates in a rolling on-call support schedule as well as occasional off hour maintenance

and scheduled upgrades/patching

Adheres to all IT and user quality assurance best practices

Makes recommendations to improve efficiency and effectiveness

Other duties as deemed appropriate by the manager


Skills & Competencies


Ability to install, configure, customize, and troubleshoot all iManage Work system

components, both server-side and client-side

Knowledge of the iManage database schema and ability to write moderately complex SQL

queries.

Experience with the iManage programming API and scripting administrative tasks via

PowerShell or Python

Ability to quickly analyze technology incidents, apply resolutions, or implement temporary

solutions to minimize disruption to business operations

Basic understanding of networking, load balancing, enterprise storage, virtualization,

application deployment and remote application delivery

Technical understanding of cloud and collaboration concepts

Familiarity and experience working in a law firm

Demonstrated experience working with a helpdesk and general troubleshooting

Solid knowledge and experience troubleshooting MS Office, Acrobat, and Desktop issues

Excellent written and verbal communication skills

Excellent customer service skills

Works well as an individual and as part of a team


Qualifications & Prior Experience


Bachelor's Degree in Computer Science or equivalent work experience

3-5 years of experience administering iManage Work 9/10. iManage administrator

certification a plus

Experience directly supporting end users using remote assistance technologies and the

ability to remain professional under stressful situations