Job Overview:
We are seeking a Help Desk Analyst to join our IT team. As a Help Desk Analyst, you will be responsible for providing technical support and assistance to end-users. This is a vital role in ensuring the smooth operation of our IT infrastructure and delivering excellent customer service.

Duties:
- Respond to incoming support requests via phone, email, or in-person
- Diagnose and troubleshoot technical issues related to computer hardware, software, and network connectivity
- Provide timely resolution or escalate complex issues to the appropriate IT teams
- Install, configure, and maintain software applications and operating systems
- Assist with user account management, including password resets and access permissions
- Set up and support mobile devices for employees
- Collaborate with other IT teams to resolve issues and implement solutions
- Document all support activities in the ticketing system (e.g., ServiceNow)
- Follow established procedures for incident management and problem resolution
- Provide training and guidance to end-users on IT tools and systems

Skills:
- Strong communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users
- Proficient in troubleshooting computer hardware, software, and network issues
- Experience with SCCM (System Center Configuration Manager) for software deployment and patch management
- Knowledge of mobile devices (iOS, Android) setup and configuration
- Excellent customer service skills with a focus on providing a positive user experience
- Familiarity with DNS (Domain Name System) configuration and troubleshooting
- Understanding of IT infrastructure components such as servers, switches, routers, etc.
- Ability to perform software troubleshooting including installation, configuration, and compatibility issues
- Experience working with ticketing systems (e.g., ServiceNow) for incident tracking and resolution
- Basic knowledge of Linux operating systems

If you are a dedicated problem solver with a passion for technology and providing exceptional customer service, we encourage you to apply for the position of Help Desk Analyst. Join our team and contribute to the success of our organization's IT operations.

Note: This is a paid position, and we offer competitive compensation and benefits packages.

Job Type: Part-time

Pay: $18.00 - $20.00 per hour

Expected hours: 20 per week

Experience level:

• 4 years
• 5 years

Schedule:

• Monday to Friday

Ability to Relocate:

• Plano, TX: Relocate before starting work (Required)

Work Location: In person