CUSTOMER SERVICE REPRESENTATIVE

Systems & Methods, Inc. (SMI)

SMI is one of the most highly regarded technology producers in the human services field. We develop state-of-the-art solutions for complex human service operations. To maintain our prominence in this competitive industry, SMI recruits individuals who are technical, creative, client-focused, and most importantly willing to go the Extra Mile. In our 50th year as a family-owned and operated business, SMI considers its employees and clients part of an extended family. We are a family serving families. Our culture is one of teamwork, dedication, empowerment, and a strong emphasis on work-life balance. We offer an optimal atmosphere for career growth and achievement while remaining competitive in terms of compensation and benefits. We are multi-state operation and administrative private company with a staff of over 650 employees throughout the United States. We depend on the expertise of our SMI team to support and develop the very best systems and product lines in the industry and expect continued innovation. If you are looking for a meaningful and fulfilling career, we hope that you will consider SMI.

Overview:

The Customer Service Representative is responsible for receiving calls from clients in accordance with Standard Operating Procedures and contractual obligations; categorize all calls received in one of the categories provided; and be responsible for other duties as assigned.

• Must maintain a general understanding of policies and procedures
• Possess strong oral and written communications skills
• Knowledgeable in modern office practices, procedures, and equipment
• Exhibit excellent Interpersonal skills using tact, patience, and courtesy

Required Experience: 

• Must be enrolled in Carroll County High School.
• Must be proficient in data entry skills including keyboard, mouse and 10 keypad.
• Must be able to type a minimum of 35 WPM. A typing test will be administered during the interview process.
• Basic knowledge of Microsoft Office.

During this internship, intern candidate will need to have the following:

• Quiet and distraction-free place in your home to work.
• Internet access in your home with an internet speed of at least 10 Mbps.
• Daily access to a personal Laptop/Computer.

***PLEASE NOTE: This is a internship position that is working from home. Any changes will be communicated when reporting to our Carrollton, GA location is needed. ***

This is a paid part- time internship. The pay rate is $10 an hour. The hours will be from 1 pm to 5 pm Monday through Friday.

We are an Equal Opportunity Employer. We are a Drug-Free Workplace.