Summary:

Responsible for providing beverage service to all casino customers in an efficient, courteous and professional manner displaying a high standard of customer service. Creates a fun filled and welcoming environment with flawless delivery and service excellence.

Engagement Expectations:

We believe that team member engagement is the basis for a great culture and superior guest service. During every interaction, we display three behaviors:

• Smile, display energy and open body language.
• Proactively greet team members and guests, initiating interaction to provide service.
• Always use a positive parting remark to end the conversation

Essential Job Functions:

• Exhibits proper knowledge, selling techniques and service delivery of both non-alcoholic and alcoholic beverages.
• Adheres to established company and departmental procedures, guidelines and policies at all times, including but not limited to guest service, cash handling, sanitation and organization.
• Communicates with and promote positive co-worker and guest interactions, maintain professionalism at all times while working with other team members, departments and guests.
• Maintains a clean station at all times and performs assigned side work duties such as stocking coffee, glasses, cream, sugar, beverage napkins, etc.
• Collects drink order from Bartender, adds appropriate garnish, places on tray, and serves to patrons with cocktail napkins.
• Inspects guest identification to ensure guest meets legal age limit for alcohol possession/consumption
• Monitors guest alcohol consumption and acts according to established alcohol awareness program guidelines.
• Picks up empty glasses and returns them to the proper area.
• Cleans and replaces dirty ashtrays.
• Assists all guests regardless of where they are seated.
• Handles any guest’s complaints or problems in a prompt and courteous manner.
• Maintains a constant awareness of safety and accident prevention, performing all job duties in the safest possible manner, and immediately notifying the supervisor and completing an accident report if a personal accident does occur.
• Able to work effectively with bar personnel; as well as complying with, and enforcing alcohol awareness laws and procedures.
• Ensures thorough communication between shifts.
• Remains up to date on all Departmental Policies and Procedures.
• Performs all other duties as assigned.

Qualifications:

• Must be 18 years or older.
• High school diploma or equivalent.
• Maintain established company and departmental uniform, appearance, and hygiene standards at all times.
• Prior experience is helpful, but not required.
• Knowledge of POS systems.
• Must be available to work flexible shifts, weekends and holidays.

• Ability to obtain and maintain all necessary licensing.

Physical and Mental Demands:

• Regularly required to see, stand; walk; use hands to finger, handle, grip, or feel; reach with hands and arms and talk or hear for 8 hours.
• Occasionally required to stoop, kneel or crouch.
• Must be able to lift, carry and serve from a tray at shoulder height with several cocktails weighing up to twenty five (25) pounds.
• Ability to count.
• Able to interact with others while maintaining a positive and courteous demeanor under noisy and fast paced working conditions.
• Must have excellent customer service and communication skills as well as the ability to respond to visual and aural cues.
• Able to work in areas with high volumes, diverse clientele, noise, music, minimal and/or bright lighting, and smoky conditions.