• Answers the telephone and transfers calls as well as directs visitors, staff and employees as needed.
• Processes resident liability and social security payments and provides receipts as needed.
• Schedules beauty shop appointments as requested by residents, family members and/or staff. Coordinates payment and billing for beauty shop services on a weekly basis.
• Assist residents and/or family members with opening/closing resident safekeeping accounts. Mails quarterly statements of these accounts to appropriate recipients. Problem-solves any banking issues that may arise.
• Inputs daily deposit and withdrawal records, and processes. Assists residents for paying bills as requested.
• Scans and distributes information to pertinent department staff as requested by Administrative staff.
• Responsible for the sale, recordkeeping and receipting of meal tickets.
• Distributes incoming mail and forwards mail to responsible parties as deemed appropriate. Physician mail processed on bi-weekly basis.
• Provides various typing services and other clerical duties as assigned.
• May perform other duties or responsibilities as needed.

• High school graduate or equivalent.
• Requires excellent public relations skills and the ability to handle difficult situations such as resident, family or employee complaints. Must communicate effectively with a positive attitude and be able to handle several situations at once with poise and confidence.
• Proficient in the operation of a multi-line telephone console in addition to other office equipment.
• Possess excellent keyboarding, clerical and organizational skills. Ability to type 40 words per minute. Must be familiar with Microsoft Office programs such as Word, Excel, Outlook and PowerPoint.
• Ability to understand and effectively carry out oral and written instructions.
• Ability to understand and comply with federal, state, and facility safety regulations.

WORKING RELATIONSHIPS

Supervised by Office Manager. 

Daily interaction with the general public, residents, visitors and staff. Will perform job duties with consideration for residents, peers, other employees and visitors. 

Team player so the goals of the department and facility can be attained.