Essential Duties and Responsibilities (including but not limited to):

• Provides a warm welcome to all entering the facility, offering to provide assistance where needed
• Ensure that patients and visitors are aware of and adhering to hospital entrance policies
• Adheres to access control requirements such as checking badges to ensure authorized access
• Helps provide information and guide patients, visitors and employees to their desired location
• Finds moments to go above and beyond by anticipating patient and visitor's needs, such as:
  • Customer service-related issues will be handled quickly and professionally
  • Assisting with wayfinding
  • Understands the importance of access control and working closely with security when needed
  • Ensures hospital lobbies and public areas are clean, safe, and uncluttered in accordance with hospital standard
• Support to security as an additional vigilant set of eyes and ears at the hospital entrance
• Performs other related duties as assigned

Required Skills/Abilities (including but not limited to):

• Deliver extraordinary service to each patient and visitor

• Maintains a warm, friendly and professional demeanor when working with other employees, patients and visitors

• Ability to read, understand, and communicate effectively both verbally and on paper

• Ability to proactively solve problems, but also knows when to ask for help

Education and Experience

High School degree or equivalent

At least one year related experience strongly preferred

Beacon Hill Hospitality is proud to be an Equal Opportunity Employer (EOE).

Disclaimer

The above statements are intended to describe the general nature and complexity of the work being performed by personnel assigned to this classification, and do not represent an exhaustive list of all tasks, duties, and responsibilities required of personnel assigned to this position.