The Hospital Lobby Greeter is responsible for creating a warm and welcoming experience for each person who walks through the hospital doors - patients, visitors and employees. Stationed just inside the front door of each entrance, this crucial position is charged with ensuring all who enter are aware of and adhering to the current Covid-19 protocols and have a valid reason for entry. From explaining masking requirements, to answering questions and assisting with wayfinding, this critical role sets the tone for the rest of the individual's visit.

They are a true customer service professional who inherently loves to help others and are happy to eliminate any anxiety that can come with a hospital visit.

Essential Duties and Responsibilities (including but not limited to):

Provides a warm welcome to all entering the facility, offering to provide assistance where needed

Ensure that patients and visitors are aware of and adhering to hospital entrance policies such as universal masking and visitor restrictions

At employee entrances, check badges to ensure authorized access

Guide patients, visitors and employees to the mask station and be sure they put on provided masks and sanitize their hands

Finds moments to go above and beyond by anticipating patient and visitor's needs, such as:

• Holding doors or offering wheelchair assistance
• Assisting with wayfinding
• Ensures hospital lobbies and public areas are clean, safe, and uncluttered in accordance with all infection control standards

Monitors hallways, elevators, stairwells and congregating areas to ensure that individuals are maintaining a safe 6 ft. distance from one another

Support to security as an additional vigilant set of eyes and ears at the hospital entrance

Performs other related duties as assigned

Required Skills/Abilities (including but not limited to):

Possesses exceptional customer service skills

Maintains a warm, friendly and professional demeanor when working with other employees, patients and visitors

Ability to read, understand, and communicate effectively both verbally and on paper

Ability to proactively solve problems, but also knows when to ask for help

Education and Experience

High School degree or equivalent

At least one year related experience strongly preferred

Physical Demands and Working Environment (including, but not limited to):

The physical demands of this position and the work environment characteristics described below are representative of those that must be met by an employee to perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential job functions.

Physical Demands

The Lobby Greeter will be required to stand for most of their shift, walk, sit, reach with hands or arms, talk and hear. Lobby Greeter must occasionally lift and/or move objects up to 20lbs and be able to wear PPE (personal protective equipment) for the duration of their shift.

Work Environment

The employee may be subjected to weather conditions prevalent at the time. The noise level in this work environment can range from minimal to moderate.

Beacon Hill Hospitality is proud to be an Equal Opportunity Employer (EOE).

Disclaimer

The above statements are intended to describe the general nature and complexity of the work being performed by personnel assigned to this classification, and do not represent an exhaustive list of all tasks, duties, and responsibilities required of personnel assigned to this position.