AAA Minneapolis is a part of one of the largest membership organizations in the country, and offers so much more than our legendary roadside service. We are a not-for-profit organization that serves Hennepin County and is made up of local Minnesotans who love our community as much as you do. Our products and services span some of the top industries, including travel, financial services, insurance, technology, traffic safety and, of course, automotive. This gives our employees the rare opportunity to be exposed to a variety of fields along with the ability to advance. AAA offers a flexible, supportive, collaborative work environment that prioritizes a healthy work-life balance and is inclusive of diverse backgrounds, beliefs and experiences.

WHO WE'RE LOOKING FOR

Our Member Services Rep. utilizes exceptional customer service skills to assist members with roadside service and membership needs, and answer questions in a friendly and respectful manner.

DUTIES AND RESPONSIBILITIES

• Responds to telephone inquiries from members and the general public regarding all member related services, including Emergency Roadside Service requests, membership records inquiries, and general AAA Minneapolis information.
• Assists with basic membership related questions and transactions focusing on increasing member retention and enrollment of new members
• Recommends membership solutions that best meet member and future member needs
• Ensure compliance with company and membership policies and procedures
• Demonstrates accuracy and thoroughness and looks for ways to improve and promote quality
• Actively participates in regular coaching and applies feedback to improve performance
• Performs other related duties as assigned by management

SCHEDULE

Part-time

Sunday, Monday and Friday 9-5:30

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and EXPERIENCE

• High School diploma or equivalent
• Minimum one year of call center or customer service experience required (call center preferred)

OTHER REQUIREMENTS

• Proficiency with Microsoft Suite, including Microsoft Outlook and Teams
• Strong verbal and written communication skills
• Ability to identify and resolve problems in a timely manner.
• Proficient in use of internet and web-based technologies
• Ability to navigate multiple applications while speaking with customers

COMPETENCIES

• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

AAA Minneapolis offers a competitive compensation and benefits packages including; medical/dental insurance, 401(k) & 401(k) matching, generous time off, a complimentary AAA Membership and much more!

AAA Minneapolis is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.