The Temporary Part-Time Student Services Representative II position is responsible for various tasks related to Precollege Programs.

Responsibilities & Essential Functions:

• Provide comprehensive assistance to Precollege instructors with their class-related needs, such as obtaining necessary materials, posting student supplies, and resources for their lessons and classroom activities and troubleshooting.
• Troubleshoot any student-related concerns or issues that arise and collaborate with instructors to find effective solutions.
• Assist senior staff with scholarship applications, review process, and collection of required documentation.
• Collect and maintain program-specific data, including weekly collection and recording of required student compliance documents for in-person and remote courses, and all other course paperwork.
• Provide support and guidance to students, parents, and faculty in inquiries and issues, such as permission to leave early, programmatic questions, student-requested course changes, and associated paperwork process.
• Send daily student communications and keep track of updates and changes based on programs and dates.
• Serve as the primary point of contact and provide support for all student registration-related inquiries and issues as well as disseminate up-to-date information on program policies, and process refund requests and transfers in the Precollege registration system.
• Collaborate with Precollege senior staff to implement registration updates and programming within the precollege registration system.
• Support remote learning environments, including class and orientation setup, and provide tech help support to families in the remote classroom space.
• Support senior team members in responding to medical emergencies and other program-related incidents.
• Collaborate with the appropriate personnel to ensure the safety and well-being of students.
• Provide key support during live and virtual Precollege events, such as opening day check-in and orientation, which may fall on non-traditional schedule days and hours.
• Create signage and informational packets to assist students with wayfinding and navigating the campus and provide support to students during lunch sessions.
• Handle seasonal projects as needed.

The preceding description is not designed to be a complete list of all duties and responsibilities required of the position; other duties may be assigned consistent with the classification of the position.

Minimum Qualifications:

• High school diploma required.
• 1-3 years of appropriate business experience.
• Computer experience with an emphasis on data organization and maintenance is required.
• Exceptional customer service skills, excellent telephone manners, and the ability to work well under pressure are required.
• Proficiency in Google Suite, including Google Classroom and Meet, and Microsoft Excel required.

Preferred Qualifications:

• Completion of two years in an accredited post-secondary institution of learning and three years of appropriate experience.
• Experience working with youth populations is highly preferred.

Please note all offers of employment are contingent upon successful completion of the background check process.

Salary

Salary: $29.32 per hour

Work Schedule

Days/Hours: 25 hours per week, T-S when programs are in session, M-F when programs are not in session, in-person, work schedule subject to change based on needs of the department.

This temporary position is expected to begin on May 16, 2024 and end on August 30, 2024.

Pay Equity by State Employers

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov.

Visa Sponsorship

Fashion Institute of Technology is not able to provide visa sponsorship for this position.

Equal Employment Opportunity (EEO) Statement

FIT is firmly committed to creating an environment that will attract and retain people of diverse racial and cultural backgrounds. By providing a learning and working environment that encourages, utilizes, respects, and appreciates the full expression of every individual's ability, the FIT community fosters its mission and grows because of its rich, pluralistic experience. FIT is committed to prohibiting discrimination, whether based on race, color, national origin, sex, gender, gender identity, religion, ethnic background, age, disability, marital status, sexual orientation, military service status, genetic information, pregnancy, familial status, citizenship status (except as required to comply with law), or any other criterion prohibited by applicable federal, state, or local laws. FIT is committed to providing equal opportunity in employment, including the opportunity for upward mobility for all qualified individuals. Applications from minorities, women, veterans, and persons with disabilities are encouraged. Inquiries regarding FIT's non-discrimination policies may be directed to the Affirmative Action Officer/Title IX Coordinator, 212 217.3360, titleix@fitnyc.edu.

Americans with Disabilities Act (ADA) Requirements

This position will be required to constantly read and comprehend, occasionally perform calculations, constantly verbally communicate, frequently analyze, and constantly write. The working conditions for this position will be any combination of the classroom, lab, and/or office space. The physical requirement for this position may require sitting, standing, occasional bending, walking, and occasional lifting 10 lbs. or less.