A campus visit coordinator will serve as the first point of contact for students interested in our course offerings to understand their interest and ensure they are pointed in the right direction. Responding rapidly to all student inquiries and providing customer service to both current and prospective students.
This position is 100% remote- candidates who reside in New York, New Jersey, Connecticut and Florida, now and during the course of employment with Berkeley College
JOB RESPONSIBILITIES:
Arrange campus visits for prospective students.
Ensure compliance, customer service, and product knowledge.
EDUCATIONAL REQUIREMENTS:
High School Diploma, required
Some College preferred
EXPERIENCE and TRAINING:
Customer service/call center experience preferred
Outbound/Inbound phone experience preferred
College admissions experience preferred
KNOWLEDGE, SKILLS, ABILITIES:
Salesforce
Command on Microsoft Office and outlook email/internet
TECHNOLOGY REQUIREMENTS:
PC Requirements
•1.6 gigahertz (GHz) or faster 2 core, 32-bit (x86) or 64-bit (x64) processor
•2 gigabyte (GB) RAM (32-bit) or 4 GB RAM (64-bit)
•32 GB available hard disk space (32-bit) or 20 GB (64-bit)
•Microphone/Webcam/USB Headsets- Faulty headsets/webcams will be replaced if the associate is here more than 90 days.
•High Speed Internet Access (Cable, DSL, or FIOS) (For best results, its recommended to connect directly to router instead of using Wi-Fi) No use of wireless hotspots. Minimum 50 mbps for download and 15 mbps for upload for Internet Speed.
Two Screens/Monitors Preferred
Mac Requirements:
•MacBook (2015 or newer)/ MacBook Pro (Late 2013 or newer)
•MacBook Air (2013 or newer)/ Mac mini (2014 or newer)
•iMac (2014 or newer)/ iMac Pro (2017 or newer)
•12.5 Gigs of available disk space or higher/ 4 Gig of RAM
•Microphone/ Webcam/ USB Headsets- ES will replace faulty headsets/webcams if the associate is here more than 90 days.
•High Speed Internet Access (Cable, DSL, or FIOS) (For best results, its recommended to connect directly to router instead of using Wi-Fi) No use of wireless hotspots.
Software Requirements
•Windows 10 or Mac 11
•Web browser: Chrome (latest version)
•A current anti-virus software
•Microsoft Word, Excel and PowerPoint
•Teams
•Outlook Email and Calendars
•RingCentral App/Chrome Plug in
•Salesforce
•Zoom
•MFA DUO
Compensation: $16-$18 hourly - No Commission
Berkeley College is committed to excellence in diversity and equity and the creation of an inclusive learning and working environment. We are an Equal Opportunity Employer and consider applicants for all positions regardless of race, color, religion, creed, gender, age national origin, marital and veteran status, disability, sexual orientation, gender identity or expression, or any other legally protected status.