The purpose of this position is to manage, plan and direct the banquet operations including service, and set-up of service. The position will report to (Director of Sales & Marketing and/or General Manager) and will partner closely with the Catering/Sales departments to ensure the banquet operations can meet the demands of the clients successfully.

General Responsibilities

• Oversees all banquet service operations and ensures that all banquet service details are executed. Assist in ensuring that the events are on time. Make adjustments as needed and relay that information to the appropriate personnel.
• Review Banquet Event Orders (BEO’s) at the beginning of each shift to ensure room are set as contracted. Confirm and setup A/V equipment needs to contract for the event.
• Responsible for the performance of the banquet service staff, including direct supervision of the banquet staff.
• Collaborate with Catering/Sales to ensure that quality service is provided for all meeting and banquet guests.
• Be an active liaison between the guests and other staff to ensure outstanding customer service while maintaining company procedures and complying with company policies
• Maintain all equipment and facilities in an organized, clean, safe environment.
• Communicate any areas of need, problems, and concerns from guest to Director of Sales & Marketing and/or General Manager
• Perform monthly inventories and order supplies as needed in collaboration with the Director of Sales & Marketing and/or General Manager.
• Work closely with Guest Services and Maintenance to schedule and perform transportation of supplies and equipment as needed throughout the hotel.
• Complete administrative tasks as assigned by Director of Sales & Marketing and/or General Manager.
• Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.

Job Qualifications:

• CPR & First Aid Certification preferred
• Audio Visual skills (microphones, LCD projectors, computers and similar equipment)

Experience:

• High school diploma or GED preferred
• Minimum of two-years’ experience in Banquets, Food & Beverage, Conference Services or a related discipline is required.
• Excellent written and oral communication skills required
• Positive interpersonal and customer service skills required

Crowne Plaza Orlando is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, age, national origin, ancestry, citizenship, disability or veteran status.

Job Type: Part-time

Benefits:

• Employee discount
• Flexible schedule

Experience level:

• 2 years

Shift:

• Day shift
• Night shift

Weekly day range:

• Weekends as needed

Application Question(s):

• What is your availability?

Work Location: In person