DEPARTMENT: Division of Patient Services ORGANIZATIONAL RELATIONSHIPS:
SUPERVISOR'S TITLE: Clinical Director or Clinical Manager or Manager of Support Services
COLLABORATIVE RELATIONSHIPS: All members of the intradisciplinary healthcare team
TITLES SUPERVISED: N/A
TOTAL NUMBER OF FTE's DIRECTLY OR INDIRECTLY SUPERVISED: 0
PURPOSE OF POSITION: To assist the professional Registered Nurse staff with one or multiple patients as assigned and delegated by a Registered Nurse; in the delivery of direct and indirect patient care activities for the division of Patient Services of a Medical Center dedicated to the care of infants; children and adolescents. To provide 1:1 direct observation and re-direction to patients presenting with an immediate safety concern including but not limited to suicidal ideation; flight risk; aggressive behavior; traumatic brain injury; removal of lines/drains/ airways; harmful to self; patients with social concerns; or to specifically monitor patient's with an External Cerebrospinal Ventricular Drain (EVD). To provide support and appropriate intervention to patients classified as an Employee Safety Risk (ESR).

• Plan of Care

Provide approved care of assigned patients and assist in implementation of interventions under supervision of RN. Supervise and assist patients with activities of daily living. Supervise developmentally appropriate activities. Offers assistance to co-workers after completion of own duties. Use crisis control techniques and assist in de-escalation of patients and visitors. Assist with patient transport as requested. May assist with 1 on 1 patient observation as needed.

• Communication

Demonstrates the Cincinnati Children's CARES behaviors in all interactions with patients, families, visitors and co-workers by actively participating as a frontline example of extraordinary customer service and satisfaction. Reports present status or changes in patient condition on an ongoing basis and in change of shift summary. Completes timely documentation of information in the patient medical record. Seek information and guidance when needed. Discusses concerns of work situation with Director or designee.

• Environment

Ensures that within the division, all areas are organized and present a safe, accessible, effective and efficient environment for patients, families, visitors, and employees. Ensure that work areas are organized and present a safe, accessible, effective and efficient environment for employees, patients and families. Comply with Infection Control policies and procedures. Adhere to safety procedures appropriate to children's ages and development levels.

• Administrative Support

Responds to communication system/patient alarms and executes with a sense of urgency. Answer the telephone in accordance with CCHMC telephone etiquette. Assemble charts, order patient supplies, and stock clerical supplies. May assist in the orientation and training of new employees.Qualifications: EDUCATION/EXPERIENCE