SCOPE: Provides support and assistance to team members; managers and employees for Human Resource programs.

• Department Support

Coordinates and schedules meetings, interviews, conference calls, and other appointments. May coordinate and maintain department calendars. Coordinates travel arrangements and reimbursement expense reporting. Places orders for supplies as needed and assists with budget, accounts payable, and account receivable.

• Customer Service

Serve as a primary point of contact and provide assistance, information and support to HR colleagues, client groups, managers and employees. Research and participate in the resolution of employee questions and issues. Disseminate information. Anticipate needs, and facilitate solutions to issues in collaboration with other HR staff.

• Program Support

Support department programs, processes and initiatives through effective planning, documentation and implementation of required tasks. Set priorities for tasks based on importance and urgency. Coordinate meetings and events. Develops reports and updates, create/maintain project files. Writes and edits content for manager and employee communication, intranet site, systems and other communication materials.

• Data and Systems

Participate in the development, testing and implementation of HR systems including system changes and upgrades. Maintain, input and ensure integrity of data records related to the HR systems. . Serve as a resource to HR and Client Groups regarding HR systems and information; participate in training staff and extracting reports and data. Audit information as necessary to ensure accuracy of information.

• Performance Improvement

Identifies and communicates work flow suggestions/concerns and provides input toward resolution to maximize efficiency.Qualifications:

EDUCATION/EXPERIENCE