DEPARTMENT: Division of Patient Services

SUPERVISOR'S TITLE: Director

COLLABORATIVE RELATIONSHIPS: All members of the intradisciplinary healthcare team

TITLES SUPERVISED: N/A

TOTAL NUMBER OF FTEs DIRECTLY OR INDIRECTLY SUPERVISED: 0

PURPOSE OF POSITION: To assist the professional staff with one or multiple patients as assigned in the delivery of direct and indirect patient care activities for the division of Patient Services of a Medical Center dedicated to the care of infants; children and adolescents.

• Plan of Care

Provide approved care of assigned patients and assist in implementation of interventions under supervision of RN. Supervise and assist patients with activities of daily living. Supervise developmentally appropriate activities. Offers assistance to co-workers after completion of own duties. Use crisis control techniques and assist in de-escalation of patients and visitors. Assist with patient transport as requested. May assist with 1 on 1 patient observation as needed.

• Communication

Demonstrates the Cincinnati Children's CARES behaviors in all interactions with patients, families, visitors and co-workers by actively participating as a frontline example of extraordinary customer service and satisfaction. Reports present status or changes in patient condition on an ongoing basis and in change of shift summary. Completes timely documentation of information in the patient medical record. Seek information and guidance when needed. Discusses concerns of work situation with Director or designee.

• Environment

Ensures that within the division, all areas are organized and present a safe, accessible, effective and efficient environment for patients, families, visitors, and employees. Ensure that work areas are organized and present a safe, accessible, effective and efficient environment for employees, patients and families. Comply with Infection Control policies and procedures. Adhere to safety procedures appropriate to children's ages and development levels.

• Administrative Support

Responds to communication system/patient alarms and executes with a sense of urgency. Answer the telephone in accordance with CCHMC telephone etiquette. Assemble charts, order patient supplies, and stock clerical supplies. May assist in the orientation and training of new employees. Qualifications: EDUCATION/EXPERIENCE