9 GLOBALFORCE-US.COM Jobs
GLOBALFORCE-US.COM is Hiring a Remote Bilingual Customer Service Representative (C)
Job Details:
MUST BE BILINGUAL
- Hybrid Position - Off Tues and Wed
- Job Title: Customer Service Rep
- Customer Service Representative work under direct supervision in a call center environment, and are responsible for responding in a timely, professional and courteous manner to all customer inquiries.
- This includes member and/or provider phone calls or correspondence regarding benefit, eligibility or customer issues.
- Follows internal processes and procedures to ensure all activities are performed in accordance with departmental and company policies and procedures.
- Minimum 1 year experience taking inbound/outbound customer calls.
- 1 year prior claims and or customer service experience preferred.
- Prior experience in the healthcare or managed care industry preferred.
- Minimum 45 wpm typing skill preferred.
- Excellent judgement and decision making skills in dealing with customer complaints and sensitive requests required.
- Ability to use PC applications in a MS Windows based.
- High School Diploma or GED required.
- CUSTOMER SERVICE
- TYPING
- CLAIMS
- CORRESPONDENCE
- MANAGED CARE
- CUSTOMER SERVICE REPRESENTATIVE
- RETAIL SALES
- CALL CENTER ENVIRONMENT
- CUSTOMER SERVICE ORIENTED
- CUSTOMER INQUIRIES
- English
- Read
- Write
- Speak
- Start: 10/30/2023
- End: 01/30/2024
- Hours Per Week: 40.00
- Hours Per Day: 8.00
- Interview Notes: Monday-Friday 8am-9pm
- Saturday-Sunday 8am-6pm
Job Summary
Contractor
$33k-42k (estimate)
10/18/2023
06/13/2024
docview.us.com
Lansing, MI
<25
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