1 TriMech Solutions Job
TriMech Solutions is Hiring a Remote Technical Support Specialist (Remote)
Apply now
Full-Time
Glen Allen, VA 23060, USA
Description
DUTIES AND RESPONSIBILITIES
- Assist clients in applying and troubleshooting SOLIDWORKS Data Management tools in their design/development, analysis, and manufacturing tasks
- Ensure customers are successfully engaged and utilizing SOLIDWORKS PDM, Manage and related products through telephone, web, email, and onsite communication
- Exercise of problem-solving skills and processes to assist our clients
- Determining and setting priority levels on customer issues to ensure timely and effective responses
- Obtaining relevant certifications in SOLIDWORKS PDM, and related products
- Developing and writing articles for company newsletter, generating additional technical content including videos, blog posts and white papers, and determining or preparing documentation for technical skills for new SOLIDWORKS Data Management product releases
- Extensive use of Oracle NetSuite and the SOLIDWORKS DSx Client Care and Order
- Limited travel only required for visiting clients on occasion to provide additional or escalated on-site support
REQUIREMENTS
- Two years or more of Industry experience in the field of systems troubleshooting, engineering, and/or computer science (this can include years in school toward a degree in these fields)
- Skills and Knowledge:
- Existing experience with 3D CAD modeling, computer networking, and/or data management software preferred
- Strong verbal and written communication skills, as well as outstanding interpersonal skills (individual, group, in person and via electronics media internally and with clients
- Forward-thinking troubleshooting skills and problem-solving abilities
- Understanding of engineering and data management terminology and processes preferred
- Understanding of Microsoft Windows, PC hardware, and computer networking, as well as Microsoft SQL and various data management software preferred
- Work both independently and as part of a team is essential
- Ability to manage multiple tasks and long-term projects
Desirable:
Associates or B.S. in Engineering, Information Technology, Computer Science, or similar is preferred
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
Job Summary
Full Time
$95k-119k (estimate)
10/14/2023
06/12/2024
The job skills required for Technical Support Specialist (Remote) include Troubleshooting, Problem Solving, Computer Science, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support Specialist (Remote). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support Specialist (Remote). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Support Specialist (Remote) positions, which can be used as a reference in future career path planning. As a Technical Support Specialist (Remote), it can be promoted into senior positions as a Technical Support Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Specialist (Remote). You can explore the career advancement for a Technical Support Specialist (Remote) below and select your interested title to get hiring information.
If you are interested in becoming a Technical Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Technical Support Specialist job description and responsibilities
Technical support specialists work with end-users to provide technical support and assistance for technical, software and hardware problems.
02/25/2022: Altoona, PA
Technical support specialists provide assistance and guidance to customers who are experiencing difficulties with technological equipment or software.
01/19/2022: Dothan, AL
Technical support roles are primarily office based, and email/phone are the most popular ways to communicate with customers.
01/19/2022: Fort Collins, CO
A technical support specialist provides technical assistance for users of computers, networks, software, or other devices.
03/02/2022: Portsmouth, NH
Technical support specialists provide computer support for organizations or businesses.
02/15/2022: Albany, GA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Technical Support Specialist jobs
The minimum education requirement for a technical support specialist role can vary from position to position.
01/23/2022: San Antonio, TX
Technical support specialists must have patience and be sympathetic to diffuse any frustration the end-user may be feeling.
03/01/2022: Springfield, IL
To become tech support, at minimum, an associate degree or certification with on-the-job training.
01/04/2022: New Orleans, LA
Trains customers on how to use hardware and software.
01/02/2022: Nassau, NY
Be an Oracle Certified Associate.
01/16/2022: Colorado Springs, CO
Step 3: View the best colleges and universities for Technical Support Specialist.
Similar Jobs
Popular Articles
