ProTransport-1 (PT-1) is looking for a full-time, remote Customer Service Representative.

About the Opportunity

Pay Rate: $16.00/hr (12-hour shifts after training with overtime after the 8th hour)

Days: Days of shifts will be Sunday, Monday, Tuesday and every other Wednesday or Thursday, Friday, Saturday, and every other Wednesday.

ProTransport-1 is a leading interfacility transfer (IFT) ambulance service provider throughout northern California. Our Customer Service Reps answer and triage all undirected calls coming into the Communications Center and directs them to the most appropriate resource. This person is the "face of the company" and must provide each caller with the highest level of customer service possible.

Essential Duties & Responsibilities:

• Demonstrate exceptional customer service skills with both internal and external customers
• Maintain a calm and professional demeanor at all times
• Answer, evaluate and prioritize incoming telephone calls while communicating effectively with all callers to obtain complete information to determine need
• Demonstrate ability to communicate clearly and professionally both verbally and in writing
• Develop a high degree of familiarity with Company service areas and medical facilities
• Maintain a high degree of familiarity and demonstrate compliance with all established Company and customer policies and procedures as they apply to coordination of patient referral and transport
• Demonstrate the ability to professionally and courteously ‘control the call’ in difficult interactions and effectively direct the flow of the conversation
• Demonstrate the ability to take direction, work independently and as part of a group
• Operate a computer terminal and demonstrate proficiency with the Microsoft Office Suite
• Operate multi-line computerized phone system
• Simultaneously document all phone transactions using a computer aided dispatch (CAD) program

About the Candidate

Minimum Requirements:

• Demonstrated background in successful customer service experience
• High school diploma or equivalent
• Ability to accurately take incoming requests while simultaneously documenting the information electronically
• Must be able to sit for an extended period of time and wear a telephone headset
• Ability to type a minimum of forty (40) words per minute

Preferred Qualifications:

• Minimum of one year of multi-line telephone experience
• Previous work experience as a Communications Technician or EMS dispatcher

Additional Requirements:

• Must be able to successfully pass a background investigation and pre-employment medical examination, which includes drug and alcohol screening
• Must be available to work all shifts, including but not limited to day/swing/night, weekends, holidays and mandatory overtime as needed and perform role efficiently and consistently during shifts
• Able to rotate shift assignments as needed and/or required based on operational need

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