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The Job at a Glance
As a Customer Service Representative, you will deliver the best possible experience for our customers. Serving as the friendly voice and trusted resource of Encompass, you will be in constant communication with customers, and supporting them throughout the entire ordering process. If you thrive at building strong relationships with customers by displaying high energy, have great attention to detail, and have a passion to go above and beyond - We want to meet you!
(This opportunity is open for candidates residing in one of the following states - Florida, Georgia, Ohio, Nevada, Indiana, Texas, and West Virginia)
Customer Service Representative – Work From Home
See What We’re All About
Encompass is one of the country’s largest suppliers of parts to repair products throughout the home. At our distribution centers located in Georgia, Florida, New York, Ohio, West Virginia, Indiana, Texas and Nevada, we stock parts from 250 world-leading brands like Whirlpool, GE, Samsung, LG, Sony, Panasonic and Vizio.
We are proud of our long history in the aftermarket supply chain and the opportunity to serve our valued customers. From our beginnings in 1953 as a parts supply house for television tubes and antennas, we have grown to be an industry leader supporting all segments of the supply chain in multiple product categories representing world-leading manufacturer brands.
We have a friendly and engaging workplace atmosphere that revolves around teamwork and adaptability. You won’t experience the typical office life here; we work hard and play hard (and sometimes dance too!). To us, each one of our team members is a VIP and we treat them as such.
If you’re ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let’s chat – Apply Today!
Perks
A Typical Day
To Land This Opportunity
Encompass Supply Chain Solutions, Inc., welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.
Full Time
Wholesale
$31k-39k (estimate)
08/03/2023
06/09/2024
encompass.com
DAVIE, FL
500 - 1,000
1953
ROBERT COOLIDGE
$200M - $500M
Wholesale
Encompass is a market leader in forward and reverse supply chain management and repair services for a diverse and expanding range of consumer electronics, computer, major appliance and imaging products. Encompass manages all stages of the product lifecycle, including OEM replacement parts and finished goods logistics, board repair and product refurbishment services, returns management, consumer technical support, asset value recovery and eco-friendly disposal. We provide full visibility and accountability to ensure top performance. Encompass is headquartered in and operates a 150,000-square-fo ...
ot distribution and repair facility in Lawrenceville, GA, just north of Atlanta. We also have strategically-located distribution facilities in Nevada and Florida with order fulfillment to Canada and Latin America. Encompass maintains call center operations in Lawrenceville 8:30 a.m.-8 p.m. Eastern time. The company employs approximately 200 associates. To learn more, please visit our corporate site, solutions.encompass.com and e-commerce site, encompass.com.
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The job skills required for Customer Solutions Specialist (Remote) include Customer Service, Products and Services, Attention to Detail, Teamwork, Customer Relationship, Health Insurance, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Solutions Specialist (Remote). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Solutions Specialist (Remote). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Solutions Specialist (Remote) positions, which can be used as a reference in future career path planning. As a Customer Solutions Specialist (Remote), it can be promoted into senior positions as a Technical Customer Support Specialist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Solutions Specialist (Remote). You can explore the career advancement for a Customer Solutions Specialist (Remote) below and select your interested title to get hiring information.
If you are interested in becoming a Customer Solutions Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Solutions Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Solutions Specialist job description and responsibilities
Explain technical concepts and solutions to non-technical users.
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To enhance customer experience, they help customers complete purchases, upgrades/returns and frequently provide necessary technical assistance.
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Handles Front-of-House and Back-of-House Customer Support and Sales (Calls & E-mails).
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Solutions Specialist jobs
Measure and analyse customer feedback.
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Build trust through relationships with clients and other stakeholders.
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Understand customer experience needs.
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Offer what customers really want.
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Providing attentive customer support.
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Step 3: View the best colleges and universities for Customer Solutions Specialist.