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Customer Experience Inside Sales Representative
$68k-93k (estimate)
Full Time | Securities 3 Weeks Ago
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Gates Corporation is Hiring a Remote Customer Experience Inside Sales Representative

Are you inspired by challenging the status quo? Do you thrive in collaborative environments that drive results? If so, Gates could be for you.

Gates is a leading manufacturer of application-specific fluid power and power transmission solutions. We push the boundaries of material science to engineer solutions that continually exceed customer expectations.

Let's simplify it, think belts and hoses. Found in motorcycles, conveyor belts, cars, tractors, blenders, vacuum cleaners, bicycles, & 3D printers just to name a few. Because why not do it all?

WHAT TO EXPECT
As an innovation leader, we look for ambitious, forward thinking, open-minded and well-rounded individuals to join our global team. Located in our Salem office, you will be responsible for providing technical assistance to customers and external sales personnel for educational purposes and product functionality purposes with the goal of selling products - specifically our TPU (Thermoplastic polyurethane).
  • You'll be working with our sales team to secure orders and arrange delivery dates.
  • You'll prepare quotes for new and current business and process customer purchase orders.
  • You will maintain ongoing records, including related information pertaining to customer calls, quotes, sales, etc. while maintaining all quote documentation with accurate pricing and configurations.
  • You'll troubleshoot customer/internal challenges and follow through to resolution.
  • You will work cross functionally with production, scheduling, engineering, accounting and sales to ensure Gates meets and exceeds the customer expectation.

Key responsibilities (to name a few):
The Insides Sales Rep's specific responsibilities will fall into three primary areas:
Accountability #1:
  • Order processing-perfecting orders
  • Job quoting- perfecting quotes
  • Respond to customer questions
  • Proactive cold calling skills
Accountability #2:
  • Provide product assistance and guidance
  • Promote the products
  • Be able to read drawings
  • Strong math skills
Accountability #3:
  • Manage the customer's expectations and experience.
  • Work closely with the Account Managers
  • Able to work in a fast-paced, changing environment.
  • Good documentation skills and CRM system experience.
  • Light marketing duties, including organizing product flyers and samples.
ABOUT YOU
  • Three years of progressive sales/customer service experience
  • Associate degree is preferred.
  • Axapta or SAP experience is a plus.
  • Strong Excel Skills.
  • Good organizational skills.
  • Ability to read drawings, strong math skills and knowledge of algebra, geometry and imperial and metric measurements.
  • Excited to work in the office with great teammates!
  • Must be legally authorized to work in the United States without company sponsorship.
PAY & BENEFITS
  • Full-Time
  • Medical, Dental, Vision insurance and other voluntary benefit options: benefits begin on the first day of the month immediately following your date of hire
  • Eligible for 3 weeks of paid vacation 11 holidays (9 scheduled & 2 floating) 8 sick days. All vacation days are accrued
  • 401(k): 3% company contribution and additional 3% company match
  • Tuition Reimbursement


WHY GATES?

Founded in 1911 in Denver, Colorado, Gates is publicly traded on the NYSE. While we might operate in a vast amount of time zones we operate as 'One Gates' and have a common goal of pushing the boundaries of materials science. We invest in our people, bringing real-world experience that enables us to solve our customers' diverse challenges of today and anticipate those of tomorrow.

While we expect the best, we also want to give you the best. That's why at Gates we provide an environment where people can succeed from our policy of 'Dress for your Day' (yes - that means you can wear jeans), health club reimbursement, to your ownership of your work/life balance and more. Visit www.gates.com/careers to learn more.

WORK ENVIRONMENT

At Gates, we believe that we are better together. Proximity has been important to our success over the years as there are critical items that are simply better when done together. One of those critical items is efficient collaboration. We cannot underestimate the power of informal conversations and connecting face-to-face with our coworkers.

While performing the duties of this job, the employee is frequently required to sit; use hands and fingers to work with objects, tools, or controls; and use office equipment including computers, telephones, and/or copiers/scanners. The employee must frequently lift and/or move up to 10 pounds.

Gates is an Equal Opportunity and Affirmative Action Employer and is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of race, sex, color, religion, age, disability, pregnancy, citizenship, sexual orientation, gender identity, national origin, protected veteran status, genetic information, marital status, or any other consideration defined by law.

ARE YOU DRIVEN BY POSSIBILITY?

#LI-CH1

Job Summary

JOB TYPE

Full Time

INDUSTRY

Securities

SALARY

$68k-93k (estimate)

POST DATE

04/03/2024

EXPIRATION DATE

06/02/2024

WEBSITE

gatesandcompany.com

HEADQUARTERS

WILMINGTON, DE

SIZE

25 - 50

TYPE

Private

CEO

DAVID GATES

REVENUE

$10M - $50M

INDUSTRY

Securities

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About Gates Corporation

Gates and Company is a management consulting and investment banking firm.

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