OverviewUnder direction of the Enterprise Systems Manager, provides a variety of user support functions to promote the productive and secure use of technological tools. Following documented standards and procedures, provides IT service desk support to end-users; provides technical assistance and support related to computer workstations, hardware, or software; responds to service tickets, runs diagnostic programs, isolates problems, and determines and implements solutions. Roles, Responsibilities, and PrioritiesMajor Areas of accountabilityGeneralProvides service desk support including responding to help tickets or phone calls, resolving problems and, if necessary, conferring with senior staff about unusual problems.Performs computer workstation installations and relocations. Performs basic troubleshooting procedures to identify and correct system and software errors. Tasks include running diagnostics, conferring with senior staff, performing remedial action, and communicating with other IT staff members and the affected users.Maintains daily performance of computer workstations which may include installing, modifying, and repairing computer hardware and software.Creates training manuals and/or knowledge articles for end-users and conducts occasional training classes on operating systems, software, or hardware to end-users.Attends and participates in general group meetings and project team meetings when assigned.Follows up with end-users to ensure issues have been resolved.Confers with supervisor, project team leaders, other network personnel and/or operations staff to discuss work processes, plans, and/or tasks to be performed. Presents problems as they are identified and participates in their resolution.Performs other related duties of a comparable level/type as required.Desired Skills and ExperiencePersonality/Working StyleStrong character Alignment with company values, mission, and visionTrustworthy and honestDecisiveCurious and persistentPassion for innovation Willingness to learnAdaptive to changing (tolerance for ambiguity)Desire to collaborate to achieve corporate goalsStrong communicatorEffective communication skillsEmpathetic listener and open-mindedCommitment to accountabilityCustomer service skillsEducation and experienceA student pursuing a Baccalaureate degree in a STEM (Science, Technology, Engineering, Math) field. In lieu of a degree, a person with a high school diploma, formal technical training, and appropriate work experience may be considered for this positionExperience Experience with configuring, supporting, and troubleshooting Windows PCs. Experience with typical business software (Microsoft Office) a plusPhysical RequirementsMust be able to lift a 24” flat-panel monitor and bend, stretch, use screwdriver and punch down tools as needed for cabling and equipment maintenance.