Customer Service Representative

JOB DESCRIPTION:

Mega Fabrication, Inc. dba Piranha is seeking a Customer Service Representative at our Rockford, IL office. This is a full-time position with responsibilities as outlined below.

POSITION RESPONSIBILITIES:

• Answer customer inquiries via phone, email, mail, or web with high call volumes at times
• Verify account information, products needed, shipping and payment methods to accurately enter and manage orders
• Follow up with customers regarding lead-time, and other changes or delays
• Provide quality service to both internal and external customers.
• Resolve customer complaints while working with technical service and other managers
• Work with production control, purchasing, warehouse and accounting personnel as necessary
• Assist with obtaining quotes for aged items
• Investigate exchanges or Return Merchandise Authorizations, while verifying legitimacy of customer claims
• Investigate and report late shipment reasons
• Other duties as assigned

POSITION RESPONSIBILITIES:

• Proven success in Customer Service department using telephone and email
• Utilize equipment manuals and Syteline to assist customers in identifying required parts
• Become an expert user of Syteline (ERP system) and Cisco phone system
• Effective use of Microsoft Office – Outlook, Excel, etc.
• Great attitude, strong work ethic and flexible team player
• Effective time management and ability to multitask
• Problem resolution skills
• Basic math skills
• Must be able to work in a fast-paced environment
• Ability to take direction/ work under limited supervision and take ownership of task

VALUABLE EXPERIENCE / EDUCATION:

• High School Diploma or GED required
• Strong analytical, organizational and auditing skills required
• Previous experience in a manufacturing environment preferred
• Ability to access a computer for up to four hours continuously
• Demonstrated Leadership

COMPANY OVERVIEW:

Piranha is a leading manufacturer of metal fabrication equipment with a proud and successful 140-year history with facilities located in Kansas, Illinois, Indiana, Toronto, and Tianjin China. To learn more, please visit www.piranhafab.com.

REPORTS TO: Manager of Engineering, Technical Services, and Customer Service

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift
• No nights

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to Relocate:

• Hutchinson, KS 67501: Relocate before starting work (Required)

Work Location: In person