Automotive Service Director needed for leading import dealership in the Newark, DE market. The successful candidate is a proven automotive Service Director who is process driven, consistent, and someone who truly leads by example. It is important that the Service Director hired believes in providing a great customer experience so that customer retention and CSI are in the green. The Service Department has a strong team of technicians and advisors in place who are ready to go and want to continue to grow. It is very important that the person hired is a great team builder, leads by example, and is a resource to their employees. Likewise, it is important that the Service Director hired holds meaningful meetings, actively spends time training their team members with 1:1 sessions and is someone who loves to see their employees grow and flourish. Lastly, the dealer is looking for a Service Director that sees the big picture, in addition to the day-to-day details, and thrives on maximizing their department’s potential as there is definite room for growth in the service department with the right leader in place. This is a great opportunity for a motivated Service Director who knows how to make it happen, is energized to come to work day in and day out, and loves building a team and culture that strives for continued success!

Responsibilities:

• Oversee the day-to-day operations of the service department
• Create and implement processes to increase efficiency, customer satisfaction, and profitability in the service department.
• Set a clear vision for the Service Department to achieve targeted performance goals.
• Hold daily and weekly meetings for the department, as well as 1:1s with individual team members.
• Ensure the department has green CSI through building and maintaining relationships with customers and ensuring that they receive high-quality service.
• Oversee the Service Advisors and ensure that ROs are written up and closed out in a timely manner.
• Manage and supervise the service technicians, ensuring that all work is performed to the highest standards and within established timelines.
• Provide training to service technicians to help them improve their skills and knowledge.
• Recruit, interview and train service staff; handle performance reviews
• Create an exceptional customer experience to drive customer loyalty
• Develop and manage budgets and operating plans for the service department, monitoring performance and making adjustments as needed.
• Maintain a high level of knowledge about the latest automotive technologies and stay current on industry trends.
• Collaborate with other departments within the dealership to ensure seamless and efficient operations.
• Monitor/control all warranty activity to ensure compliance with policies and procedures
• Ensure the Service area is customer-customer ready with proper displays and information
• Other duties as required

Compensation:

• Compensation range will be in the $140,000 - $180,000 range depending on experience and performance, with room for growth.
• Medical Insurance, Dental Insurance, Vision Insurance, Disability Insurance
• 401(K) matching
• PTO

How To Apply:

• Please apply with your most recent resume at www.automotivesearchgroup.com or LinkedIn, or call Lindsay at 508-620-6300.

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*all resume submissions will be kept in the strictest confidence*