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corelab is Hiring a Service Representative II Near Punxsutawney, PA
SERVICE REPRESENTATIVE II
SUMMARY
Receives, stores, and distributes materials, tools, equipment, and products within the location and to customers. Provides customer service support for the entire product line of Owen Oil Tools.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Key Job Duties
- Must be familiar with all area client locations in order to deliver products in an efficient and timely manner.
- Must be familiar with all local oil and gas fields in area, understanding how Owen’s product lines fit the needs in these particular areas.
- Delivers products to clients as requested in a timely, professional manner.
- Must be familiar and ensure compliance with all corporate and government regulations, including but not limited to DOT and ATF regulations.
- Keeps the warehouse in a neat, orderly condition at all times.
- Keep supervisor informed of inventory levels and product requirements.
- Maintain location vehicles in good working order.
- Work totally accident free.
- Adhere to local on-call schedule as required by supervisor.
- Become familiar with and be able to perform maintenance on setting tools and other area specialized equipment.
Additional knowledge, skills, competencies and/or certifications required will include the following. Training will be provided for some certification programs.
Safety and Compliance
- Compliance Audits, i.e. understand and support Safety Audits
- DOT/vehicle/forklift inspections and record keeping
- Explosives Handling/Transportation Certification
- Explosives Safety Certification
- Forklift Operation/Safety Certification
- Current Workplace Hazardous Materials Information System (WHMIS) and First Aid
- Annual completion of Defensive Driving course
- Owen Safety Program – Must complete the program, understand, adhere to, and be able to explain the goals of the program
Inventory Management
- Thorough knowledge of Owen’s product lines and parts
- Responsible for timely and accurate cycle counting
- Responsible for researching, understanding and resolving variances in cycle counts
- Responsible for accurate inventory control, including completion of required governmental agency paperwork, packing slips, sales orders, etc.
- Timely and effective order management (i.e. entry of orders into Oracle or on order worksheets)
- Responsible for shipping of orders, including transfers and required documentation. Maintains transaction history, troubleshooting where necessary, and viewing/confirming pricing for customers. Responsible for scheduling shipments using outside sources, where appropriate, and ensuring that paperwork meets standards required for all parties.
Product Knowledge – In order to meet and anticipate customer needs, the incumbent must demonstrate and utilize thorough product knowledge of the following:
- Plugs and Setting Tools (including disassembly and cleaning)
- Setting Tool redress/maintenance schedules
- Explosives Accessories
- Gun Systems
- Wireline Tools
- Public folders and basic website navigation on Owen’s sites
Customer Service
- Provide station coverage in the absence of the Manager
- Assess and gather information for the resolution of problem jobs
- Prepare quotes in response to customer requests for products/services
- Take the lead on customer calls when required
- “Missed Sales” reporting
- Complete The Owen Experience customer service training
Training Requirements
- TCP (Tubing Conveyed Perforation) training
- Completion of the Science of Perforating training
- Fundamentals of Selling
- Leadership Training
- Budgeting Fundamentals
- Microsoft Excel
- Time Management
- Performance Management System
QUALIFICATION REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE
A high school graduate or GED preferred; minimum 3 years of experience will be accepted in lieu of education. In addition, 3 plus years of experience in a related field, with general knowledge of warehouse procedures preferred.
Internal candidates for the Service Representative II position must also meet the following minimum requirements:
- Must meet all of the minimum requirements of the Service Representative II position.
- One year of experience as a Service Representative I, as well as a recent performance evaluation with a rating of 3 or greater.
LANGUAGE SKILLS
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
REASONING ABILITY
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
CERTIFICATES, LICENSES, REGISTRATIONS
A CDL driver’s license with a hazmat endorsement is required for this position.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand and walk. The employee is occasionally required to sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.
- Must be able to lift or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and the ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is regularly exposed to outside weather conditions and explosives (explosives at Owen Oil Tools only). The employee is occasionally exposed to high, precarious places.
- The noise level in the work environment is usually moderately loud.
Job Summary
JOB TYPE
Full Time
SALARY
$34k-43k (estimate)
POST DATE
04/10/2024
EXPIRATION DATE
06/08/2024
WEBSITE
corelab.co
HEADQUARTERS
Brooklyn, NY
SIZE
<25
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The job skills required for Service Representative II include Customer Service, Scheduling, Troubleshooting, Leadership, Transportation, Time Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Representative II. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Representative II. Select any job title you are interested in and start to search job requirements.
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The following is the career advancement route for Service Representative II positions, which can be used as a reference in future career path planning. As a Service Representative II, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Representative II. You can explore the career advancement for a Service Representative II below and select your interested title to get hiring information.
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