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Nenni and Associates is Hiring a HVAC Service Manager Near Lacey, WA
Service Manager
- Base Salary Range: $110,000.00 - $125,000.00 based on experience, with additional bonus incentives
- Generous monthly car allowance
- Company cellphone and laptop
- Medical Insurance
- 2 weeks paid vacation
- 2 personal days
- Sick time accruals (based on state law rates)
- Training and development
- Review all current agreements during renewal, including equipment lists, terms and conditions, and all other verbiage.
- Ensure the Dispatcher, Accounting, Service Coordinator and Technicians are aware of the agreement verbiage and receive adequate training to satisfy the agreement’s terms and conditions.
- Ensure the Technicians are trained to write detailed notes on all work orders
- Ensure the Dispatcher is trained to review the detailed work order notes and ask Technicians for clarification when necessary
- Recruit and hire HVAC Service Technicians and Admin support staff
- Train Service Technicians develop their skill sets that will meet and exceed customer expectations.
- Track Service Technician’s certifications and special licensing
- Develop and monitor service department budget and pricing to Maintain planned gross profit goals
- Provide annual review and feedback to the Service Technicians for performance, achievement and improvement using individual score cards
- Conduct a scope of work meeting with the service team prior to starting work
- Ensure all equipment, materials, and subcontracts are ordered and delivered prior to starting work
- Ensure subcontractors are properly vetted and using proper insurance coverage
- Determine field labour requirements for each project and submit any recommend changes
- Ensure current processes are followed by all service staff and strict weekly and monthly timelines are met consistently and accurately
- Address customer complaints within 24 hours
- Maintain the service vehicle fleet, including vehicle inspections, repairs and licensing
- Perform spot checks on all contracts and advise the General Manager of findings
- Coordinate with dispatcher which service technicians to assign work for new contracts and projects
- Conduct the start-up on all new agreements and train customers on the new equipment
- Attend all Company required training
- Lead and facilitate regular safety meetings with Service Technicians
- Perform other responsibilities as required
- Proficient computer skills with the Microsoft Office Suite
- The position requires a results-oriented individual with a focus on delivering exceptional customer service
- Excellent interpersonal communication with team members and clients is essential
- Excellent leadership skills
- 5 years’ experience troubleshooting and repairing HVAC equipment
- Master Mechanical License is considered an asset
- Previous experience managing others
- Travel may be required
Job Summary
Full Time
$75k-99k (estimate)
05/18/2024
07/17/2024
nenniandassoc.com
Sycamore, IL
50 - 100
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The job skills required for HVAC Service Manager include HVAC, Customer Service, Leadership, etc. Having related job skills and expertise will give you an advantage when applying to be a HVAC Service Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by HVAC Service Manager. Select any job title you are interested in and start to search job requirements.
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