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Hubstaff is Hiring a Customer Service Representative Near San Francisco, CA
Customer Service Representative full time
Earn up to $5,500 per month (depends on experience) as Customer Service Representative at Venture Smarter, your trusted partner in navigating the complex landscape of business growth and transition.
As a Customer Service Representative, you will be the first point of contact for our clients and customers. You will provide them with information, assistance, and support regarding our products and services. You will also handle customer inquiries, complaints, and feedback through various channels, such as phone, email, chat, and social media.
Venture Smarter has been featured on media outlets such as CBS News, Digital Journal, and Go Banking Rates. Check us out youll know were the place to be.
What the job entails:
Answer incoming calls and emails from customers and respond to their questions and concerns
Provide information about our products and services, such as features, benefits, pricing, and availability
Process orders, payments, refunds, and returns, and update customer records accordingly
Resolve customer issues and complaints, or escalate them to the appropriate department or manager
Collect and record customer feedback and suggestions, and share them with the relevant teams
Maintain a high level of customer satisfaction and loyalty, and follow up with customers when necessary
Collaborate with other customer service representatives and teams to ensure consistent and quality service delivery
Stay updated on our products and services, policies and procedures, and industry trends and best practices
Job Requirements:
High school diploma or equivalent; bachelor's degree in a related field is a plus
Previous experience in customer service, sales, or a similar role, preferably in a tech or consulting industry
Excellent communication, interpersonal, and listening skills, with the ability to communicate effectively with diverse customers and stakeholders
Proficient in Microsoft Office and CRM software, such as Salesforce, HubSpot, or Zendesk
Ability to work in a fast-paced, dynamic, and customer-oriented environment, and adapt to changing needs and expectations
Ability to work independently and as part of a team, and manage multiple tasks and priorities
Attention to detail, accuracy, and quality, with a problem-solving and customer-centric mindset
#J-18808-LjbffrJob Summary
Full Time
$47k-59k (estimate)
05/06/2024
05/19/2024
hubstaff.com
FISHERS, IN
100 - 200
2013
DAVID NEVOGT
<$5M
Related Companies
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
