Overview

Opportunity:

Senior Sales Manager – The Ambrose Hotel

Potential Career Path:

Property Director of Sales – Area Director of Sales – Regional Director of Sales

Description:

A fantastic opportunity to join HHM - a growing company of over 240 hotels & resorts. The Ambrose Hotel is part of HHM’s Independent Collection of hotels/resorts.

We’re seeking someone with creativity and high energy who comes with passion for uncovering new business, rethinking old strategies, and connecting interpersonally with clients both inside and outside the organization. The ideal candidate has proven results in achieving revenue goals while also providing exceptional client service with clients, vendors and other team members.

Benefits & Perks:

• Quarterly Incentive Program (uncapped potential)
• Medical, Dental and Vision
• 401(k) Retirement Program
• Hotel Employee Discount Program
• Paid time off (Vacation / Sick / Paid Holidays)
• HSA Spending Account
• Dependent Care Spending Account
• Employee Assistance Program
• Life Insurance and AD&D (employer paid)
• Monthly Parking (employer paid)
• Cell phone reimbursement program

Essential Job Functions:

This position involves many aspects of the sales process: selling/closing the business across all segments (Group, Business Travel, and Consortia) and managing/executing the room block / group logistics. You will be part of a seasoned hotel team that will support you and work with you to help ensure that events taking place in the hotel meet and exceed all expectations.

Sales Process

• Builds and strengthens relationships with existing and new customers, industry organizations and hospitality network to enable future bookings. 
• Activities include prospecting calls, outside calls, entertainment, trade shows, participating in industry member organizations, etc.
• Develops and manages relationships with key stakeholders, both internal and external.
• Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
• Executes designated sales strategies to develop and solicit specific accounts to achieve revenue goals.
• Strives to achieve personal and hotel revenue goals.
• Closes the best opportunities for the hotel based on market conditions and hotel needs.
• Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
• Maintains and grows business of existing accounts and identifies and develops new markets.
• Conducts creative, thoughtful, and impactful site inspections.
• Interacts with guests to obtain feedback on product quality and service levels.
• Executes and supports HHM’s Customer Service Standards and hotel’s Brand Standards. 
• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations.

Managing Event Logistics

• Executes and supports the operational aspects of business booked (e.g., BEO’s, event resume, billing, customer correspondence).
• Greets customer during the event phase and hands off to Operations for the execution of details.
• Ensures hourly associates understand expectations and parameters for guests and group details.
• Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.
• Participates in customer meetings for assigned groups with guidance from his/her supervisor.
• Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges and/or develop alternative solutions. 
• Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner’s experience.
• Follows-up with customer post-event.

Experience:

• Minimum two years hotel experience is highly preferred (or related hospitality industry)
• Delphi Sales System experience is preferred
• Upscale hotel experience is preferred
• Local area knowledge / experience preferred

Work Environment and Context:

• Work schedule varies and may include working on holidays and weekends.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.
• Moderate travel between hotel and client’s locations required.

What We Believe:

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

The Ambrose Hotel proves that luxury lifestyle can be completely sustainable. The intimate character, boutique style and award-winning, eco-friendly innovations of this uniquely crafted Santa Monica hotel sets The Ambrose Hotel as the perfect option to cookie-cutter chain hotels.

This property is a part of the Echelon Luxury & Lifestyle division of HHM Hotels.

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

To see other opportunities at this location, click here.