Description

How this Role Supports our Mission of Elevating People by Eliminating Barriers to Employment

While receiving leadership development, support and guidance from the Store Team Leader, the Production Team Leader (PTL) advances our mission by leading and coaching people while managing processes in the area in which they are assigned. This includes overseeing the product flow and production process, ensuring proper stewardship of all donations and creating a positive experience for our customers while maintaining responsibility for executing standard operating procedures, standard work, and achieving system metrics. The PTL serves as a positive role model for team members and ensures all activities are performed in a manner that is consistent with the mission, vision, values and brand of Goodwill NCW.

Key Responsibilities

• Provides day-to-day leadership and coaching for team members and people with different abilities working in the production area.
• Leads all team members by properly training, coaching, developing skills and holding team members accountable. May support Store Team Leader in creating SMART Goals and action plans for team members.
• Assists recruitment and selection process of team members by interviewing and selecting applicants that support our mission, values, and guiding principles. Ensures all Production Team Members are successfully onboarded.
• Utilizes financial reports to drive results and responsible for meeting production goals.
• Maintains a neat, clean, organized (NCO) product processing and storage area that includes executing safety standards and all company policies and procedures.
• Effectively and efficiently manages a broad range of retail activities including execution of production scheduling and building opening and closing procedures.
• Manages change through effective planning, communication, and coaching.
• Ensures good stewardship of all donations and transfers, through proper handling and processing of incoming product flow.
• Maintains a consistent presence throughout production area, engaging and seeking feedback from team members to determine opportunities for production process improvement.
• Communicates with store leadership team and team members in a way that promotes an effective and consistent flow of information throughout the department. Demonstrates candor and openness when discussing business initiatives.
• Supports Goodwills mission through employment and training of people with different abilities.

Qualifications

Education, Skills & Experience

• Minimum 1 year of retail management experience.
• Strong interpersonal and customer service skills and the ability to communicate with a diverse audience and all levels of management.
• Exceptional communication skills and demonstrated candor and openness when discussing business initiatives.
• Demonstrated ability to coach in a hands-on, physical work environment.
• Willingness and ability to work various hours which may include holidays, evenings and weekends.
• Logical decision making and troubleshooting skills with the ability to problem solve in a timely manner.
• Excellent time management and prioritization skills and the ability to manage multiple projects simultaneously under time constraints.
• At least a basic level of competency with Word, Excel, PowerPoint, SharePoint and Outlook.
• Experience with common reporting and dashboard tools.
• Willingness and ability to learn and understand new software and other technology applications as applicable.

Physical Requirements

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is performed primarily in a standard retail backroom environment with extensive team member contact and frequent interruptions.
• Primary function requires sufficient physical ability and mobility to work in a production setting; to sit or stand for prolonged periods of time; to frequently stoop, bend, kneel, crouch, reach, twist, lift, carry, push and/or pull moderate to heavy amounts of weight.
• Verbally communicate to exchange information.

The above statements reflect the general details necessary to describe the principal functions of the occupation described and shall not be construed as a detailed description of all the work requirements that may be inherent in the occupation.