Description

How this Role Supports our Mission of Elevating People by Eliminating Barriers to Employment

While receiving leadership support from the Mission Team Leader, the Employment Coach will advance our mission by developing and implementing the best coaching strategy for participants to reach their full potential, inspiring and empowering them to retain employment, gain independence, further develop employment abilities, and reach their goals. This role collaborates with the case management team to ensure that all activities are performed consistent with the mission, vision, values, and brand of Goodwill NCW.

Key Responsibilities

• Works with participants with varying abilities in various settings and trains on the job skills. Teaches both job skills and soft skills to meet employment standards. Adjusts approach based on participant needs.
• Identifies participant’s strengths, interests, and needs to determine most suitable training methods and serves as an advocate for participants.
• Communicates with appropriate individuals involved to ensure skills instruction support meets the specific needs of each participant and discusses any urgent concerns, changes in job duties or employer/participant feedback that requires immediate attention.
• Observes participant performance and behavior and completes required documentation within expected timeframe which may include case notes.
• Manages own timecard, mileage, and expense tracking to ensure records are accurate and completed within the expected timeframe.
• Works cooperatively and collaboratively with Goodwill NCW team members, participants, families, and employers to ensure consistent support for participants.
• Partners with Case Managers in the creation of job aids to empower participants to reach individualized goals and increase independence.
• Keeps up with industry trends and implements best practice coaching strategies for individuals served to reach their full potential.
• Orients participants at new employment and completes a task analysis report per funding source standards as needed. Ensures participant complies with employer site policies and safety guidelines.
• Participates in accrediting, licensing, and funding audit meetings, as needed.

Qualifications

Education, Skills & Experience Requirements

• High school diploma or equivalent is preferred.
• At least six months’ experience working with individuals with barriers is preferred.
• A valid driver's license with an acceptable driving record is required to travel to multiple locations.
• Possess a reliable vehicle with at least $100,000 each person, $300,000 each accident/occurrence auto insurance coverage is required.
• Excellent verbal and written communication skills.
• Ability to observe, redirect and document effectively.
• Ability to engage effectively in speaking and active listening.
• Knowledge of de-escalation techniques.
• Ability to give clear instruction or directions to others.
• Ability to utilize body language or gesture when communication barriers exist.
• Considers and responds appropriately to the needs, feelings, and capabilities of others.
• Strong creativity and problem-solving skills.
• Willingness and ability towork various hours which may include evenings and weekends.
• Ability to adjust to the changing needs of the department and organization and willingness to jump in and help where needed.

Physical Requirements

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is performed in various environments with extensive team member contact and frequent interruptions.
• Primary function requires sufficient physical ability and mobility to work in varying settings; to sit or stand for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, twist, lift, carry, push and/or pull light to moderate amounts of weight.
• Verbally communicate to exchange information.

The above statements reflect the general details necessary to describe the principal functions of the occupation described and shall not be construed as a detailed description of all the work requirements that may be inherent in the occupation.