Description

How this Role Supports our Mission of Elevating People by Eliminating Barriers to Employment

While receiving guidance from the leadership team, the Senior Production Specialist advances our mission by assisting and serving customers, ensuring they are delighted with their experience at Goodwill so that they choose to continue to shop and donate at Goodwill NCW. This role serves as a positive role model for other team members and ensuring all activities are performed in a manner that is consistent with the mission, vision, values, and brand of Goodwill NCW.

Key Responsibilities

• Ensures 100% donor and customer delight by treating new and donated items with respect and showing appreciation to the customer.
• Ensures production goals are met per the direction of the team leader, including table rotations at Outlet.
• Proficiently prices products per guidelines and ensures only saleable product makes it to the floor.
• Recognizes items to send to e-commerce based on e-commerce guidelines (in the retail environment only).
• Maintains a safe, neat, clean and organized work area, ensures walkways are clear of debris and merchandise and dumps garbage as needed while using all proper safety equipment.
• Adheres to proper operation and handling of material moving equipment.
• Changes out full gaylords utilizing full forks method (pallet jack) and labels full gaylords.
• Safely bands and shrink wraps pallets of various products securely for transportation and build/breakdown gaylords.
• Properly and accurately handles all paperwork such as manifests, packing slips and trailer content sheets.
• Assists team members and customers with oversized items.
• Ensures there is always a variety of quality product priced and ready for the store floor (in the retail environment only) and maintains accurate track of warehouse inventory.
• Serves as a positive role model, demonstrates a can-do attitude and assists in peer training and coaching of new or developing Team Members.
• Responds to price checks and serve as a resource when needed.
• Operates power equipment once certified (stacker and power pallet jack, tilt master, compactor, tipper and forklift) and loads/unloads trailers.
• Monitors compactor pressures and alerts leader when pick-ups are needed.
• Serves as back up store maintenance.
• Safely sorts hazardous donations into proper categories and value streams (in Outlet role only).
• Ensures accurate fulfillment of merchandise, supplies and fixtures (in New Goods role only).
• Photographs donated goods prior to listing (in E-Commerce role only).
• Proficiently and accurately describes items listed for auction in written form (in E-Commerce role only).

Qualifications

Education, Skills and Experience Requirements

• Strong attention to detail.
• Basic math skills are preferred.
• Outstanding customer service skills.
• Willingness to jump in and help where needed.
• Previous experience in a retail or warehouse environment is preferred.
• At least a basic level of competency with computers or a willingness and ability to learn.
• Experience in operating a power pallet jack, power stacker, pallet jack, flatbed, tilt master, dolly, tilt truck, forklift, gaylord banding equipment or compactor is preferred.
• Willingness and ability to work various hours which may include holidays, evenings and weekends.
• At least a basic level of competency with Microsoft Windows and digital cameras is preferred (in E-Commerce role only).

Physical Requirements

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is performed primarily in a standard retail backroom or warehouse environment with extensive team member contact and frequent interruptions.
• Primary function requires sufficient physical ability and mobility to work in a production setting; to sit or stand for prolonged periods of time; to frequently stoop, bend, kneel, crouch, reach, twist, lift, carry, push and/or pull moderate to heavy amounts of weight.
• Verbally communicate to exchange information.

The above statements reflect the general details necessary to describe the principal functions of the occupation described and shall not be construed as a detailed description of all the work requirements that may be inherent in the occupation.