3 Congressional Federal Credit Union Jobs near me
Congressional Federal Credit Union is Hiring a Member Services Supervisor Near Oakton, VA
Major Duties and Responsibilities:
- Leads the proactive service culture. Provide coaching, share best practices to continually upgrade service delivery. Assists and directs member service reps by answering questions about products, services, and investments. Resolves problems with a focus on high level member satisfaction. Identifies issues or trends to be escalated to the manager.
- Identifies cross sell opportunities to Member Service Reps and assists with cross sell services to members.
- Identifies and takes action to improve the department's operating methods and procedures. Works with other business units to provide service consistent with overall business mission and goals.
- Directly assists members and sets a role model for MSR's by answering telephone calls in telephone queue when necessary.
- Logs and responds to USPS mail, emails to CFCU general mailbox and faxes sent into CFCU.Sort returned mail and supervise that the research is done, and updates addresses when possible.
- Responsible for resource allocation and scheduling of staff to meet member service needs. Monitor work activities of Member Services staff, ensuring service levels are met
- Ensures all compliance, training, member security, and operational policies and procedures are adhered to by staff.
- Five years to ten years of similar or related experience.
- A college degree or completion of a specialized course of study.
- A significant level of trust and diplomacy is required to be an effective subject matter expert in the position. In-depth dialogues, conversations and explanations with customers, direct and indirect reports and outside vendors of a sensitive and/or highly confidential nature is a normal part of the day-to-day experience. Communications can involve motivating, influencing, educating and/or advising others on matters of significance.
- Effective written and verbal communication skills are key.
- The Credit Union is committed to working with its employees to reasonably accommodate them with the physical aspects of the position. The following list outlines the physical considerations that are normally encountered in this job.
- Ability to communicate
- Ability to operate standard office equipment
- Must be able to sit for extended periods of time and to occasionally lift and move items up to 20 lbs. in weight.
Congressional Federal offers a comprehensive benefits package including but not limited to health and dental, 401k, vacation and paid sick leave, 11 paid holidays, tuition reimbursement, flexible spending programs and work/life balance.
EOE/M/F/D/V/SO
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Job Summary
Full Time
$65k-79k (estimate)
04/23/2024
05/08/2024
congressionalfcu.org
OAKTON, VA
100 - 200
1953
ROBERT A HESS
$10M - $50M
Banking
Related Companies
About Congressional Federal Credit Union
Passion - Do you have a genuine passion for helping people? Professionalism - Do you want to further your professional career? Prestige - Do you want to experience the prestige associated with serving members of Congress & Capitol Hill? Consider joining our team! Congressional Federal was established in 1953 as Congressional Employees Federal Credit Union. Our first branch looked nothing like the modern facilities our members enjoy today. In fact, we were located in the Folding Room in the basement of the Longworth Building, essentially operating out of a desk drawer. It was a humble beginning ...
, with just eight charter members and $40 on deposit. Today, we continue to serve employees of the U.S. House of Representatives, as well as over 130 other corporate partners and associations. As a financial institution, we offer a full complement of traditional and non-traditional financial services in response to our members diverse needs, at every stage in their life. Congressional Federal has four branches located on Capitol Hill, in addition to a branch and operations center in Oakton, Virginia. We also participate in a national network of shared branches in collaboration with other credit unions. These shared branches give the majority of our members physical access to a branch. Online Banking, mobile banking, automated telephone service and ATMs also provide convenient account access.
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The following is the career advancement route for Member Services Supervisor positions, which can be used as a reference in future career path planning. As a Member Services Supervisor, it can be promoted into senior positions as a Managed Care Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Member Services Supervisor. You can explore the career advancement for a Member Services Supervisor below and select your interested title to get hiring information.
