We are hiring a Customer Service Representative to interface and build a rapport with the company's customers and internal production team to advance the sales process. The position will be responsible for keeping customer pricing up to date, monitoring material costs and analyzing pricing margins. The Customer Service Representative is a key position that links customers and their requests to the production team.

Essential Duties and Responsibilities

• Provides world class service for our customers as the first point of contact concerning orders, quotes, returns, shipments and products
• Receives and enters orders by phone, fax and email as required
• Engages in regular communications with the sales, production and shipping teams on customer activity, issues, trends, pricing, order patterns and changes
• Contacts customers when necessary to advise on shipments, delays and/or information necessary to process orders. Initiates tracers with shipping carriers
• Initiates orders for replacements products and/or for correcting errors (shortages, wrong items shipped, etc.)
• Ensures that all customers receive confirmation of orders received
• Develops new accounts through prospecting, networking, cold-calling and referrals
• Expands the customer base
• Communicates the status of orders and customer concerns to sales team and management daily
• Maintains and enhances product and technical knowledge in the plastics industry
• Follows up on leads and application opportunities
• Conducts proactive outgoing sales calls
• Works to have a basic understanding of manufacturing processes and works with production staff to achieve on-time customer deliveries
• Oversees multiple accounts with different complexity levels
• Maintains a high level of professionalism and confidentiality
• Adheres to all Company safety rules, operating and maintenance instructions, and procedure manuals
• Works scheduled shifts with predictable and reliable attendance, adhering to department schedule
• Performs various special projects and other duties as assigned

Qualifications

Required

• High School Diploma or GED
• Two years' customer relations experience in an office environment providing direct customer interaction
• Microsoft Office Suite experience

Preferred

• Experience working in a manufacturing environment
• Experience working in an ERP system