Welcome to Fairway America, where we are building value in real assets through integrity-led investing. With over three decades of experience, we specialize in crafting and executing diverse credit and equity portfolios in the middle market real estate sector. Our commitment to a rigorous, value-driven approach, combined with our ability to identify and strategically pursue long-term investment trends in private real estate across market cycles, has consistently delivered positive results. As a team, we are driven by a shared dedication to understanding the challenges faced by our investors and partners and delivering innovative solutions unique in the sub-institutional market. If you are enthusiastic about contributing to creating value in real estate, we invite you to join us! Your dedication and expertise will play a crucial role in continuing our tradition of success.

The Role

Our Administrative Assistant is a trusted partner for personnel across our organization. In this role, you will support our Investor Relations team by providing administrative support and assistance in managing investor relationships. You will regularly interface with our investors over the phone and via email, assisting with updating personal information, answering questions about their investments and assisting in scheduling calls with members of the team. In addition, you will play a key role in ensuring our investor portal, reporting webpage and CRM are up to date, by regularly auditing information, uploading documents, and maintaining the appropriate documentation to comply with all regulatory requirements. Reporting directly to our IR Associate, your attention to detail and organizational skills will play a critical role in ensuring a positive experience for our investors, and the smooth running of our office.

Our Core Values

• Bias Towards Action: We prioritize solutions and move quickly to execute on them.
• Integrity is our Foundation: We do not compromise our principles.
• Innovate Boldly: We redefine what is possible.
• Relentless Pursuit of Excellence: We never settle for less than extraordinary.
• Strength Through Adversity: Challenges are not roadblocks but detours to our true potential.
• Take Ownership, Not Credit: We own our path to success and leave our egos at the door.
• We Rise Together: Our success is a joint venture.

Responsibilities

• Provide first-line support for investor questions and updates.
• Build and maintain strong relationships with our investors as the first line of communication throughout the life of their investment.
• Maintain our investor portal and investor information in HubSpot, including updating personal information, distribution preferences and key documentation to ensure accuracy and compliance with internal policies and procedures.
• Assist in the creation and publication of quarterly asset performance reports.
• Coordinate the distribution and upload of documents to investors, including statements, tax documents, quarterly financials and asset updates.
• Assist with capital raising activities, including identifying investors, sending communications, and distributing and collecting documents.
• Provide general administrative assistance to the broader Investor Relations and Leadership team at Fairway America Investments, including call coordination and scheduling, and event support.
• Assist our Investments and Finance teams with various tasks to support year-end tax preparation, including tracking composite withholdings, and assisting with our semi-annual fund audit.
• Additional responsibilities as directed for the success of the team and the Company.

Skills and Qualifications

• Minimum of 1 year of administrative experience, ideally in a wealth management or investor relations setting.
• Professional, polished and friendly demeanor, with excellent communication skills, both written and verbal.
• Strong attention to detail and problem solving skills.
• Proven organizational skills, and ability to handle a large volume of competing priorities.
• Comfortable with core Microsoft Office tools and technology tools in general (Mail Merge, MS Word, Outlook, etc.).
• Experience with HubSpot, ClickUp and InDesign is a plus.

Our Benefits

We are a values-driven organization with a competitive benefits package, including:

• Generous paid time off and nine paid company holidays.
• Company paid medical, dental, vision insurance (plus company pays 50% of premiums for eligible family members).
• Short and long-term disability, and life insurance coverage.
• Profit sharing plan.
• 401(k) plan, with company match.
• Eight weeks of gender neutral paid parental leave.
• Paid training and development opportunities.
• Small, dynamic team = massive impact!

At Fairway America we don’t just accept differences, we welcome them, support them, and thrive on them for the benefit of our employees, investors, partners, and community. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. If you’re good at what you do, come as you are. The more inclusive we are, the better our work will be. Fairway America is proud to be an equal opportunity workplace.