Overall Responsibility:

• This position serves as the support technician for the Service division and will be supported by the Low Voltage PMA and Pre-Deployment Manager, Low Voltage Service Manager, and Service Coordinator.

Key Tasks and Responsibilities:

• Provide technical support for customers, Pre-Deployment projects and service.
• Perform in office Pre-Deployments and onsite deployment of large networks.
• Maintain accurate timecard entries.
• Communicate with LV PMA and Pre-Deployment Manager all progress of any work that will require additional time.
• Attend meetings for Pre-Deployment status, reports, and follow up.
• Check-out with LV PMA and Pre-Deployment Manager at end of each day.
• Assist with service call/ workorders when requested.
• Complete and keep current on all provided training.
  • Avigilon, ThreeSixty, West-Com, Bosch, DSC, Etc.
• Maintain required certifications and keep current with best practices and new product knowledge.
• Attending Monthly Service Division meetings.
• Complete and turn in weekly required paperwork including:
  • Expense receipts, timecards, workorders, and Pre-Deployment sheets

Minimum Requirements:

• Minimum 2 years of experience installing low voltage special systems and/or data infrastructure for medium and large commercial projects.
• Must possess at least a High School diploma or GED equivalency.
• Must have reliable transportation, a valid driver’s license, and vehicle liability insurance.
• Understanding of basic customer relationship management.
• Have good working knowledge of low voltage special systems and data infrastructure installation practices.
• Be able to operate a windows-based PC and have a general knowledge of how IP addresses and networks work.
• Excellent writing and presentation skills.
• Must possess current Journeyman License (ES-3J, ES-7J)
• Ability to use a ladder, high lift, scissor lift, and bucket truck and work at heights.
• Maintain a well-groomed, professional appearance appropriate for the position.
• Must be detail oriented, have multitasking abilities, handle tight, time-sensitive deadlines.
• Must be willing and be able to travel. While travel is usually limited to a day trip, the candidate must be open to service that may require extended stays at longer periods of time.
• Must be a team player, self-motivated, and career oriented, with a desire to contribute to the growth of the company.
• Ability to learn new technologies quickly.
• Strong interpersonal & time management skills
• Strong technical knowledge to include industry code requirements.
• Creative and able to offer suggestions on how to achieve desired results.

• Skill in establishing and maintaining good working relationships with management, employees and customers.
• Ability to exercise good judgment, tact, and diplomacy in all customer dealings.

I have read this job description. I am able to perform the essential functions of the job. I understand that APIC Solutions is an at-will employer. I also understand that nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.