5 Iron Service Global Jobs near me
Iron Service Global is Hiring a Desktop Support Technician Near Indianapolis, IN
- As a Tech analyst you will assess, troubleshoot and resolve employee requests in person or online as needed on a daily basis. Requests will vary from hardware and software to corporate infrastructure related issues requiring analysis & resolutions. You’ll provide outstanding customer service while managing engagement between end users, operational leadership, and IT various teammates.
- Experience collaborating with various teams in a service-oriented customer-success environment.
- Experience troubleshooting issues, researching solutions, and problem-solving efficiency.
- Ability to learn & adapt quickly to new technologies and business requirements.
- Ability to solve complex incidents by applying known documented solutions and processes, while maintaining work task ownership to completion with minimal direct supervision
- Ability to communicate with different audiences, regardless of technical understanding, across multiple channels including face to face, instant messaging, emails, and video conferencing
- Ability to leverage attentive listening to understand and empathize with customer needs.
- Experience supporting various OS in an enterprise environment including:
- MacOS (primary), Windows 10 (secondary), iOS, and Android
- Experience supporting various hardware in an enterprise environment including:
- Apple Laptop (primary), Dell / HP Laptop (secondary), desktops (Apple and HP), corporate-owned mobile devices (IOS/Android), and standard peripherals
- Experience supporting and troubleshooting corporate networks and remote user environments.
- Experience supporting and troubleshooting L1 Active Directory related issues.
- Experience on endpoint security tools L1 (Anti-virus / Firewall / Two-factor authentication)
- Experience supporting and troubleshooting conference room tools L1 (Audio / Visual) as needed.
- Adherence to security policies and corporate best practices
- Ensuring support content is accurate and up to date (Knowledge base maintenance)
Job Types: Full-time, Contract
Pay: $24.00 - $28.00 per hour
Benefits:
- Health insurance
Schedule:
- 8 hour shift
- Monday to Friday
Ability to Relocate:
- Indianapolis, IN 46204: Relocate before starting work (Required)
Work Location: In person
Job Summary
Full Time | Contractor
$49k-61k (estimate)
04/18/2024
08/22/2024
The job skills required for Desktop Support Technician include Troubleshooting, Customer Service, Desktop Support, Problem Solving, Active Directory, iOS, etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop Support Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop Support Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Desktop Support Technician positions, which can be used as a reference in future career path planning. As a Desktop Support Technician, it can be promoted into senior positions as a PC Maintenance Technician III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Support Technician. You can explore the career advancement for a Desktop Support Technician below and select your interested title to get hiring information.
If you are interested in becoming a Desktop Support Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Desktop Support Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Desktop Support Technician job description and responsibilities
Desktop Support Technicians ensure all desktops and computer equipment run smoothly at the workplace.
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Desktop support technicians must be highly familiar with the technology systems and programming codes to navigate system applications and locate the discrepancy of the system.
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Perform upgrades and configuration of desktop and related peripherals.
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Senior desktop support technicians are responsible for maintaining the customer relationship and communication tied to project-related activities.
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The Desktop Support Technician provides technical support of desktop and laptop computers, applications, and related technology.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Desktop Support Technician jobs
Earn bachelor's degree or equivalent.
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Gain experience with operating systems.
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Practice fixing common computer problems.
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Seek technical support positions.
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TAKE A RELEVANT TRAINING PROGRAM.
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Step 3: View the best colleges and universities for Desktop Support Technician.
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